Proficiency Design and Build - London

Anna solomou

An incredible and professional service! We have done 3 previous renovations and Proficiency are the most superior building company we’ve ever worked with. Besnik’s building team is second to none, really efficient (which is rare!) and produced amazing quality work. Besnik is a find, so knowledgeable, helpful and actually made the renovation an enjoyable experience.
I couldn’t recommend them more (already have recommended them to all friends and family).

Melanie Charlton

We recently engaged the services of Proficiency for a major renovation of our family home, and we couldn't be more thrilled with the outcome. From the initial consultation to the final touches, their expertise and attention to detail were evident. The project involved a complete overhaul of our home with a new kitchen extension, and Proficiency managed every aspect with remarkable skill and professionalism.

Our project manager was a standout, providing regular updates and being readily available to address any of our concerns or questions. This level of communication was particularly reassuring, given the scale of the renovation. The team's ability to navigate through the complexities of design, structural changes, and aesthetic enhancements was truly impressive.

In conclusion, Proficiency exceeded our expectations in every way. We wholeheartedly recommend them to anyone looking for a reliable and skilled building partner for their home renovation projects.

Richard Willock

We contracted Proficiency to build our kitchen extension, which involved a few months of construction work and the design and fitting of our new kitchen. The project ran extremely smoothly, and we would not hesitate to strongly recommend this company. We were kept regularly informed of progress at all times but they managed the entire project meticulously, and completed the work within projected timelines and right on budget, which is rare in this industry. The team were extremely considerate and professional, working within agreed hours during the day and ensuring a minimum of noise and disruption to us and our neighbours during the construction. The kitchen was designed excellently, and down to the finest detail the team at Proficiency took great pride in their work and customer satisfaction. The whole experience has been outstanding from start to finish and we would heartily recommend using this company.

Gary Brook

Proficiency have just completed our house refurbishment in Camden Town, which included a two storey extension at the rear of a Victorian townhouse and modernisation throughout. We are very grateful for how hard the full team have worked and how reliable they were throughout. The first step was for them to provide the architectural drawings and we obtained planning permission, during which time they provided a detailed quote via Oliver and Phil. What appealed to us what that they provided comfort that it was in their interest as well as ours for them to work quickly and that they provided a one stop shop from design to practical completion, rather than us having to juggle different trades. They started on site in mid-October 2023, completing the work five months later - exactly to programme. Everybody I spoke to said they would never do it but they did! Besi was the master builder/site manager, organising and overseeing all works and explaining everything to us. He went the extra mile throughout, even helping us move all our furniture back in to the house from the flat which we were renting! Ammar was our project manager and was easily contactable throughout the entire project, he answered his phone every single time I called him and I'm not sure he ever had a day off! Dani was a builder which we had on-site throughout and once he has had his morning Red Bull there is nothing that he couldn't do! On the final day he was extremely helpful hanging up curtain rails, installing cabinets and just generally making our house liveable. Luli is the electrician/plumber and all round magician! He was very helpful informing the electrical design and no matter how many times I changed my mind on where I wanted a shaver socket to go he kept a smile on his face. Besnik was the carpenter who did a great job providing several cupboards to help make the house look complete and finish our kitchen off, given that our fitters didn't work to Proficiency's standards! The guys on-site kept the site tidy throughout and were always professional. We are very pleased that we chose Proficiency, they have exceeded our expectations and we are already recommending them to others. Although it is great to have our house back and completed, we do miss having them around! Gary, Sarah and Luke

John Dutton

Proficiency is one of the best design and build companies out there today. We recently worked with them on a large renovation/new build from foundation to complete finish for over 12 months and they were professional, on-time and on-budget the whole way through—which is very rare in this industry. Their pricing is competitive and the quality of work is excellent.

Toby was our project manager and did an fantastic job of managing day-to-day schedules and oversight. Besi was our site manager throughout and worked tirelessly to make sure the standard of work was always the highest. Luli oversaw the plumbing and electrical work and brought a lot of smart thinking to improve our plans and carry out a completely professional job.

The whole team is exceptional to work with - I would definitely work with them again and I highly recommend asking for them to oversee your project.

Graeme Robertson

Reliability - Time management - Quality

The most important thing when you are trying to find a company to do your renovation project is trust, & Proficiency managed to gain our trust from the very first meeting.

The project: Renovation of our 3 floor / 3 bedroom mews house

Phil: The first person you meet, personable, knowledgeable, calm & most importantly patient & never pushy. He was able to provide a very detailed quote and had an answer for everything raised. Super responsive & helpful for the entire pre contact sign process.

Will: Our project manager, albeit young, determined to deliver. Great manners & follow up skills. He was able to co-ordinate & assist with additional requirements (windows, doors, mirrors) & did a stellar job in making sure all third parties were on site at the right time in order to ensure the project stays on track.

Sarah: Patience of a saint. Probably the best person to deal with if you need inspiration, ideas & you don’t want to do the research. A joy to work with & able to listen to your needs. Herself & Ric were able to provide some amazing renders & help us visualise the end product. I highly recommend considering the full design package & trust their expertise & connections in the industry.

Besi: Our site manager & the star of the show; we consider ourselves lucky to have him onsite. Communicative, knowledgeable, straight to the point and most importantly a perfectionist! I never expected someone to be more attention to detail than the people owning the property. Every meeting was productive, detailed & always able to offer a solution to any little obstacle along the way. Everything is possible…at a price or if you have the right skillset on site (or both 🙂

Ben: Responsible for the day to day running of the site, first impressions are not always correct. Once you get to know him better & start trusting him, you’ll understand he has your best interest in mind at all times.

Luli: The best electrician in London, he did an excellent job with everything he touched. He goes out of his way to ensure your needs are met & you are fully satisfied while in parallel he is solution driven and makes sure the end result is nothing short of perfect.

Everyone that stepped through the door was a true professional & a master in their trade. Politeness, cleanliness, attention to detail & proud of what they do.

The project was supposed to last 16 weeks, despite running a few weeks over, the time management was great. Delays were predominately due to us changing our mind but also adding quite a few extra side projects to the list. Our intention was to postpone some of the extra jobs for a later day, but when you find people you can trust & you know they will deliver way above expectations, you find a way to make it work. It was our one stop shop & it couldn’t have gone smoother.

I would highly recommend on all fronts, Reliability, Quality & Customer focused.

Most importantly, the aftercare so far has been rather impressive, we moved back into our property in Dec 22 & the team has been able to attend to every need and question we had. Our final snagging is due in the next couple of months & judging by how we’ve been treated so far, I’m sure we won’t even have to follow up.

THANK YOU Team Proficiency.

Leo & Graeme.

Meenakshi Ram

After experiencing bad builders (both work wise and attitude wise), Proficiency was a relief to find and work with. They were recommended by our friends who's flat they had renovated. The proof was in the pudding, our friends were extremely happy and we could see the difference in finishing.
The team from proficiency is extremely professional, honest and upfront right from the start. They can seem pricy but the quality of work, service, finishing on time and their overall attitude makes the experience extremely stress free and absolutely worth it. I had renovated my bath a year ago (which is now going to be redone by Proficiency) and it was extremely stressful for a small bathroom and had lot of hidden cost.
They were in constant touch throughout the project and also after the project. Their work comes with warranty and they stick along to fix anything required.

For us, apart from the overall experience, the things that stand out is project management, time management and the service provided (being provided) by the entire team (including the electrician).

I highly recommend this team and will very happily use them for all my future projects

Andres Brabeck-Letmathe

We did a loft conversion plus refurbishment of a floor and bathroom with proficiency. We had Toby and Bessi as our main contacts. They were very responsive to our requests and held frequent meetings with us to follow the work. Work was completed on time and high quality even if the supply situation was not ideal. In general very happy.