KLIC Home Improvements Kings Lynn - King's Lynn

Bob Lloyd

We recently had new upstair windows fitted to our property. The fitters arrived at 8.30 in the morning and left, having cleared up all the mess at 5.30pm. The guys were very friendly and did an excellent job. They appreciated being supplied with tea and coffee (and biscuits) throughout the day. Communication with the office was efficient via email and 'phone. The salesman and surveyor had said we would need scaffolding to access the windows over the conservatory and bathroom extension, the cost being iincluded in the price. However, this didn't arrive but the guys managed to fit the windows at personal risk to themselves. The cost of the scaffolding was deducted from our bill. We are very pleased with our new windows and highly recommend KLIC Home Improvements of Kings Lynn.

Dominic Weston

Largely copy and pasted from another review

Sales rep used every single trick in the Double Glazing salesman book. It was a masterclass in why the industry has a bad reputation.

- “Discount” only available if you commit there and then. Sales rep continued to try to persuade us to make a decision whilst he was in the room despite our insistence that we would not be committing to anything today
- Calls to manager to secure better price, ensuring customer can hear what’s being said on the other end
- Bogus recycling scheme for a “discount”.
- Offering “discount” on condition of a review on Trustpilot.
- complex payment terms steering you towards paying on credit
- Performative “I’ll just remeasure to see if I can knock something off the price” before actually telling what the price is
- Long sales pitch about the product that is exactly the same as others, with the same accreditations
- Comment from sales rep to their manager “customer hasn’t done any research and doesn’t know anything about double glazing”. Our research is getting some quotes in and deciding from there. Insulting your potential customers is not a good sales tactic

After all of this, giving a price of £16,000 which then came down to circa £10,000 and then again to £8,500. This would suggest they were trying to make more than 50% GP on the project which was ridiculous. Considering my own experience within the construction industry which was communicated during the sales visit, I thought the process of coming down by half the original cost to be pretty stupid at best.

I had held back on giving a review as I didn't want to be unfair however the more I have thought about this the more I have found my experience to be incredibly unprofessional. Please be better and offer your customers fair and reasonable prices.

Paul Leach

We found KLIC while doing a Google search. We contacted them and they promptly sent Lee Grubb their sales representative, to our home. We found Lee to be very helpful and he recommended many alternative designs. Eventually after a few hours he came up with an affordable package for us. Throughout the process KLIC kept us informed as to the progress of our order which we found very helpful and we could plan accordingly. When the installer came to fit the windows and door we found him to be very professional and tidy and he did a superb job. We are very satisfied with KLIC and would highly recommend them. Additional to this we have just received a follow up call enquiring as to our satisfaction with the product and the workmanship. We confirmed we are very happy with this product and installation. The follow up call shows how proactive KLIC is and we are extremely impressed.

Nigel Whittingham

What an excellant job, We were kept informed at all stages of how things were progressing and the installers did a wonderfull job in terms of the finish and cleaning up. The final job was looks amazing, I can seriously recomend KLIC they wil be my first choice when I need my sofits and guttering replaced.

Elizabeth Boyton

Process from start to finish was easy and convenient. I put the enquiry in, someone got back to me almost immediately and arranged to come and talk through my needs at a time convenient to me. We then spent almost 3 hours really nailing down what I wanted and the payment options, making sure I truly understood what I was agreeing to. After placing the order I was kept informed on changes with the order and got booked in to have the doors fitted quickly once they were made. Very happy with the doors, the guys who fitted them worked quickly and very neatly and were friendly. Would definitely recommend to anyone looking to upgrade.

trevor mcallister

Very pleased with all the staff at KLIC Home Improvements. The initial visit by the salesman was very informative & he was well averse with the product he was selling.
The surveyor was very good at his job.
The fitting team Steve & his Son Blake were very professional in the fitting of the windows and doors. They left the site clean an tidy.
They were both brillant ambassadors for your company which should be recognised by the upper managent at KLIC Home Improvements.

Many thanks

Trevor & Nicky McAllister

Hannah Shirley

Just had all 7 of our windows completed by Andy and Ki, in our 2 story house in March and I cannot thank them enough! Wonderful chaps, so kind and helpful, and I could not be happier with the result! The house feels so much more secure for our little one now and the amount of light that comes into the house is such a massive change! Can no longer hear the traffic from the main road once they’re closed and they look so sleek and fancy!
Recommending to everyone I know!
Thank you gents for an amazing job!

Gina Davies

100% Excellent. Was dubious at first as
there are so many scammers about nowadays and these guys are fairly new to the scene, but so glad we did not let this put us off. Managed to discuss a reasonable deal with the salesman, who went through everything we would possibly need to know. From signing the contract to window installation was a matter of weeks. The windows were measured by the salesman initially for price guidance and then again by the surveyor ready for manufacture. The installation went smoothly by a hard working, dedicated team who left zero damage done to the property. The team worked quickly and efficiently to place the windows in a timely manner. It has been several weeks since the windows were fitted and we have heard from the Klic team to ensure we are still happy, so thumbs up for aftercare with your clients! Overall would highly recommend ?