M.J. Harris Repairs Ltd - Caldicot

Tony M.

To repair flush. Simple job. £42 call out to be paid in advance. £232 charge thereafter. Kept me waiting full day, then cancelled at 4.15 pm. Came next day , in morning after insisting they come in morning. Then had the audacity to threaten “ further action”, as hadn’t paid within 24 hours. Do not use this company.

p M.

Excellent service from time of initial telephone call which was handled so pleasantly and efficiently. Appt made for next day to check main drain for possible blockage. Liam visited and is an excellent representative of the company being pleasant, calm but most importantly capable and reassuring.
Raised inspection hatch to check flow and confirmed no blockage but went on to discuss problems I was having with odour. Correctly diagnosed insufficient water being put through bath trap which has since proved effective. Just received follow up customer satisfaction call. Such a rare thing these days and most appreciated.
Call out fee of £42 very reasonable. 'Crinklies' discount offered for over 65's and further 5% offered for return visits. 5 star service thank you all 😃

Luke D.

Great company, polite and efficient workers. Have used 3 times now. First time they came out a few years ago on Boxing Day within about 40 minutes and quickly resolved an emergency. During their last visit they unclogged a blocked sewage pipe, and diagnosed a broken sewage pump, all within about 15 minutes. They even gave us a discount because the job was far quicker than they originally thought. Would definitely recommend.

James F.

1 star for their fairly friendly & polite call centre staff. That’s where it ends unfortunately - requested an emergency plumber for a burst pipe and was immediately charged £42.00 over the phone by card. I appreciate that fuel costs etc have to be covered so that’s fine.

My call was around lunchtime and I was told that an engineer would be with me by 6:30pm the same day. With that booked I managed to get on with some other work thinking it was taken care of.

Around 5pm and I get a call to say that nobody is available so it will have to be moved to tomorrow as the engineer was running behind! Call centre person didn’t seem to grasp how much of an issue this was at all. An emergency is an emergency - especially for the £200+ they charge per hour!

Really poor communication as I’d effectively wasted a whole afternoon waiting for them when I could have been finding another company. Now it’s 6pm and it’s proving very tricky to find someone to come out!

Charlotte

Charged £42 for a call out which was cancelled two days running. When did come out after waiting in for three days, they were charging extortionate amount for replacing one small valve (£20 part and was charging £440 to fit it (£400 after OAP discount ). Plumber seemed knowledgeable and was friendly but not sure this justifies the cost!

Lesley C.

Living alone (age 80 !!) in a flat with one toilet . . . disaster struck when it failed last Monday morning !! Installed 18 years ago, when I purchased the flat, I wasn't entirely surprised - just horrified !!!

Mr Google found me this Company, and, amazingly, within an hour, Bryan was here. He replaced the entire contents of the cistern, and restored normal service !!! It was not a straightforward job, but Bryan was both efficient and courteous, and smiled a lot ! That makes a rare change these days . .☺.

This company is not the cheapest, however the service was amazing, and sometimes it really IS worth paying top whack !!!

This was one of those times !! I'm a very happy bunny - thank you Bryan, and also the excellent customer service lady who sent him to me !!

Sam M.

Very poor experience – will never use again and do not recommend. Told me at 9am that they could come that day. Assured me this would be possible (I explained this was important as we had a newborn baby in a cold house). Cancelled at 3pm having left me all day waiting for a call. Unable to assure me they would come first thing the next day. Clearly happy to overbook clients to ensure their diary does not run empty with little regard for customers.

Nicki B.

Telephoned with a drain emergency.
The lady on the phone was so helpful and reassuring.we were given priority due to our ages, plus an concessionary discount. Josh was with us really quickly and was very pleasant and professional.
Can't praise them enough.