Coolheat Plumbing - Caldicot

Alan T.

Can’t rate this company highly enough. Our combination boiler developed a small water leak. After contacting Coolheat Ltd, Simon visited to investigate the problem and within an hour, had removed the faulty component and replaced it with a new part, and also carried out a boiler service.
Prompt response and very reasonable price makes Coolheat Ltd our ‘go to’ company for any future boiler servicing or repairs.

Richard H.

The advice, help, service and installation of my new Boiler and a replacement Shower could not have been better. Coolheat Plumbing are very Professional, but Simon and Richard still have the human touch, so often lacking with other Companies. They are my go - to guys, for all our Heating and Plumbing requirements, so I would highly recommend Coolheat Plumbing .

David C.

Supplied and fitted new boiler, flushed heating system and set up thermostat regulator etc. Very polite, friendly but professional to deal with. Work completed to very high standard. Very clean, leaving no mess anywhere. Very competitive price too. Completely happy with whole process from my initial enquiry to them waving as they drove away when job finished....then received a phone call few days later to follow up. Most impressed with Simon, Jack and Richard.

Mitchell T.

Simon was a massive help today. I’d been in hospital for 2 weeks and came back to no hot water or heating. Was a simple issue that Simon fixed for no charge! Would highly recommend and will keep in mind for any future plumbing work.
Thanks so much.

Chelsea H.

Landlord Gas Safety Check last week. Simon arrived on the day agreed.

Previously had Jack look at some previous dodgy plumbing, was also very good.

Thankyou to both and will use again next year or if any problems were to arise .

Jonathan G.

Excellent Plumbers. Highly recommended. Installed new boiler, radiators and connection to UFH. Started work only days after initial quote. New boiler and radiators installed within only a few days by James, who was very polite, neat and tidy. Additional follow up work requested was also completed promptly with no leaks. Will definitely be using Coolheat again.

Stephen B.

This was a complete redesign and refurbishment of our bathroom to turn it into a wetroom. Right from the start, Simon and Richard - of Coolheat in Magor/Undy, Monmouthshire - were on top of what became a complicated and sometimes difficult job, dealing with our specific needs with sympathy and patience. Never a problem, only a solution. We have no hesitation in recommending Coolheat.

Jennifer S.

I AM A FRUSTRATED AND UNHAPPY CLIENT.
I had a good experience at the quote stage to refurbish a bathroom. The quote was the middle priced one of 3. It took a lot of chasing to get the quote. But when the work was due to start, their carpenter was ill with covid. Obviously that was not their fault, so I was patient with them. They found another one who could come the following week (ie starting a week late), but the day after he was due to start he told them he did not want the job. At this stage they were communicating well, and keeping me in the picture. I had sympathy that this was beyond their control,

So I found a carpenter and tiler to take over that part of the work.

Now I just needed them to do the plumbing. I asked for a revised quote, since the job was reduced. Their new quote was £1950 - which they gave a day AFTER they had promised to do the work (but hadn't turned up on the day they should have started). This price seemed ridiculously high, for what was left of the job,. £1950 to supply and fit an undersink water heater, change an extractor fan with like for like, and fit an expansion tank to another undersink vented water heater, which they had said was a small job.

According to the manufacturer, the undersink vented water heater cannot take an expansion tank. So thank goodness they didn't do that job! It would have caused problems, apparently.

And the first 2 jobs were completed for less than £450 - saving me £1500. When the job started to go wrong, their communication got less and less. I am a VERY FRUSTRATED AND UNHAPPY CLIENT AND FELT LET DOWN BY THEM.