Compton Group - Swansea

Tom P.

Unprofessional, lazy, thieves. Have ignored a leak in the roof of the building I'm in for over 12 months.

Raised a section 20 so they wouldn't have to do emergency repairs. Had to repeatedly ask to get it looked into. 9 months later a roofer confirmed the roof is in need of major repairs and was genuinely concerned as to why repairs had been put off.

Still, no work or signs of anything progressing. Roof has been leaking when it rains the entire time!

I hope the directors read this review and remember my name when they're writing out a cheque to me for personal damages.

Personal U.

Theresa Neill (Mrs) is forcing us to pay extra for building insurance even though we have paid in full! she has written court letter already which is blackmail I am taking this further with legal advise! Do not buy any property which is managed by the compton group you will suffer

0Iluvater0

Utterly appalling company, they attempt to threaten and blackmail you into choosing their insurers Zurich, who's premiums just for buildings cover is more than double of others who provide buildings and contents

Currently trying to send them notice of Cover and a copy of my insurance, but they respond to emails late, their office line is always busy! Abysmal service, rude and uncaring bullies. I don't understand how their practice isn't illegal.

Krystyna D.

If i could give no stars I would. Absolutely disgusting company. Greedy bullies who take advantage of leasehold property owners by garnering commission from Zurich policies they have forced them to take.

Alison P.

I have never come across such an unprofessional company in my life. Rude isn’t the word - they don’t answer emails, return calls or deal with matters in an appropriate time scale.
Any issue is usually diverted back to the leasehold property owner and they will not accept any responsibility for their failings or indeed for the majority of issues.
I am currently in a battle to get my gas restored after one of their contractors put a screw through my gas pipe in an unvented service duct in the corridor below my flat. My gas was disconnected on the 5th September and to date there is no prospect of that being restored. After 5 weeks of hard work I finally contacted environmental health who were able to advise on a possible resolution to replacing the entire gas pipe. As Comptons do not hold the plans of the service ducts, replacing the pipe is impossible as the meter is in the cellar and my fat is on the 1st floor approx 50 metres away from the cellar. This is a converted school, completed in 2014. Comptons bought the freehold in 2019 and since that date it has been like living in a nightmare.
The fix needed is to open up the unventilated shaft - get the pipe jointed by gas safe and install an inspection door at the site of the fix. ( this is required to comply with gas safe regulations )
To date Comptons have been very obstructive in my situation, and have now said I need a consent from another of their companies to make such a hatch.
I emailed this part of the company and received an automated email saying it would be another 21 days to reply to my request !
This company is toxic - if you can swerve them I strongly recommend that you do
Unfortunately I was a resident leaseholder when they bought the freehold and they have made my life hell - extortionate charges on both the service charge and insurance costs - albeit
I have also been advised that this situation is an uninsurable event 🤬🤬🤬

Alex L.

Nasty company who rip you off at any given opportunity. Blackmail you into using their own insurance with Zurich at 2.5x the going rate with a good comission

Rhys C.

such an unprofessional company, takes them hours to answer the phone, zero help when they do finally answer. They charge £20 for a ground rent receipt when all I'm after is proof my ground rent is up to date. Poor, poor company

Angela P.

Impossible to reach on the phone, never reply to emails and even when you leave a message you get no call back. Absolutely waste of time. If I could give zero stars I would