happinest - we design happinests - Loughborough

Dan G.

We first listed a job online looking for an architect, and we were approached by a member of the Happinest team that “works in our area”. He seemed great and really helpful and keen to assist our project. What we didn’t know was that this person would only be taking the measurements of the house, so despite us explaining our brief/vision to him, the actual drawings were completed by someone in the central office in a different city. We then went through 3 versions of drawings as our brief had not been adequately relayed to the designers (something we didn’t know was happening until after we paid for our drawings to be released).
The drawings were first submitted to planners with an error and there was an obvious lack of attention to detail, with floor plans and elevation plans not matching. Our planning application was initially rejected, as local planning requirements stipulated a 1m gap to the property boundary- something that would have been known by a local architect. This resulted in a delay of over a month before our plans were approved.

We raised these issues with Happinest, who responded after 12 working days (despite stating we would hear after 5-7) and did not answer all of our points. They failed to take ownership of their mistakes, and did not issue as much as an apology in their reply.

Would not recommend Happinest and would advise finding a local architect for your project.

Jamie B.

Great company to work with.
2nd time that Adam and the team have completed work on our property.
Precise and worked with in agreed time lines.
Highly recommended.

Lewis E.

Teresa was absolutely amazing! After just a couple of emails and a phone call, I felt like I really understood the process. In this day and age, it's rare to find someone and a company who genuinely wants to help you. Happinest should be proud to have such a helpful and dedicated employee like her. I’m excited to work with you all!

Lewis

Jade Y.

The team were fantastic and made the process so easy from initial site visit to being granted planning permission. They handled everything and the fee was fixed from the start with no hidden extras. Would highly recommend them and will be keeping them in my phone book for future projects.

Amy G.

Thanks for doing my house extension plans, we are really happy with them. Would recommend!

Domas K.

Great company, would thoroughly recommend

Jules A.

Would recommend

Joann B.