Graham Reader Motor Engineer Ltd (Accident Repair Centre) - Hexham

Graham Reader Motor Engineer Ltd (Accident Repair Centre): A Comprehensive Overview

Graham Reader Motor Engineer Ltd (Accident Repair Centre) stands as a respected and established automotive repair specialist, dedicated to providing high-quality collision repair services. Located within the Haugh Lane Industrial Estate in Hexham, Northumberland, the facility operates from Unit 6, offering a professional and convenient location for vehicle owners seeking expert attention. The company’s commitment to excellence is evident in its operational practices and positive customer feedback, consistently achieving an impressive average rating of 4.8 out of 5 stars based on Google My Business reviews.

Location and Contact Information

The physical address is Unit 6, Graham Reader Motor Engineer Ltd (Accident Repair Centre), Haugh Lane Industrial Estate, Hexham NE46 3PU, United Kingdom. Clients can easily reach the center by telephone at 1434609911. A comprehensive website, grahamreader.co.uk, provides detailed information about the services offered, company history, and contact details. It’s advisable to check the website for specific service availability and to schedule an appointment.

Specialties and Services

Graham Reader Motor Engineer Ltd specializes in comprehensive auto repair shop services, primarily focused on collision repair. They handle a wide range of vehicle damage, from minor dents and scratches to more substantial structural repairs. The team is equipped to handle repairs on various vehicle makes and models, demonstrating a versatility that appeals to a broad customer base. The services extend beyond simply repairing damage; they prioritize restoring vehicles to their original condition and ensuring safety and functionality.

Accessibility and Convenience

Recognizing the importance of accessibility, Graham Reader Motor Engineer Ltd has implemented several features to enhance the customer experience. The facility boasts a wheelchair-accessible car park, ensuring ease of access for all visitors. Furthermore, a wheelchair-accessible entrance provides seamless entry into the repair center. To optimize customer flow and service efficiency, appointments are strongly recommended. The center accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, offering considerable flexibility for clients. The administration team, as highlighted by customer feedback, is consistently praised for its efficiency and professionalism.

Customer Feedback and Reputation

The company’s reputation is demonstrably strong, as evidenced by the 81 reviews on Google My Business. These reviews consistently highlight the quality of the workmanship, the fairness of the pricing, and the exceptional customer service. Several clients emphasize the team’s proactive approach and their dedication to achieving optimal results. One customer, Wilf from Newcastle, specifically commended the team for bringing his S63 Mercedes “new again,” noting the excellent work and fair prices. Another client, a customer with a Vitara, appreciated the swift and effective repair of a door damage sustained in a Tesco car park incident, praising the quality of the job and the reasonable cost. Recurring themes in the reviews consistently relate to the speed of service and the affordability of the repairs – elements that are clearly valued by clients.

Key Features Summarized

• Expert Collision Repair Services: Specializing in restoring vehicles after accidents and damage.
• Convenient Location: Situated in the Haugh Lane Industrial Estate, Hexham.
• Accessibility: Wheelchair-accessible car park and entrance.
• Flexible Payment Options: Accepts credit cards, debit cards, and NFC mobile payments.
• Recommended Appointments: Enhancing service efficiency and minimizing wait times.
• Positive Customer Reviews: Consistently achieving a 4.8/5 average rating.

In conclusion, Graham Reader Motor Engineer Ltd (Accident Repair Centre) offers a compelling combination of expertise, accessibility, and customer-focused service. Their dedication to quality repair work, coupled with their commitment to providing a seamless customer experience, positions them as a preferred choice for vehicle owners seeking reliable and professional collision repair solutions. The consistently positive feedback underscores their standing within the local automotive repair community.

👍 Reviews of Graham Reader Motor Engineer Ltd (Accident Repair Centre)

Nick G.

5/5

I asked Graham and his team to make my S63 Mercedes new again. The work was excellent in every respect. His costs were very fair in comparison to others. Charmaine who dealt with all the admin was brilliant. A great experience. Wilf - Newcastle

Ron F.

5/5

Just had a dent in vitara door fixed after another car door banged into it in Tesco car park. Great job and great price. What's not to like. Cheers guys and Charmaine on front desk.

ruth B.

5/5

Once again can't praise this garage enough, extremely fast help & very reasonable prices.

R H.

5/5

Graham and team incredibly helpful. Great service. Highly recommended.

Vicky P.

5/5

So many things have gone wrong with my car due to age (!) but the team have never given up investigating and professionally dealt with every issue that has arisen and generously providing me with courtesy cars along the way.

Francis C.

3/5

I have had quality work before from this garage but on my last visit I felt really let down. I'd booked the truck in for undersealing and some other work (brakes, tyre, air con) which meant leaving it for over a week. After calling a couple of times to enquire about progress (it would have been nice if the garage had called me) I was told the car was ready to pick up and the work was completed, but when I arrived I found that the undersealing had not been done, and neither had a couple of other jobs I'd requested (new tyre and air con recharge). There was no convincing explanation why I was told all the work had been done when it hadn't, only an apology of sorts from a different service manager who had been off work during the period the truck had been in the garage. I was told I could book it in again, but by this point I really needed my own transport back again as father was seriously ill in hospital. So, my message to Graham Reader is, don't take on more jobs than you can manage and communicate better with your customers.

Jack H.

5/5

Took my car in to have the passenger door trim repaired and MOT carried out. Fantastic service! MOT done at a great price and repaired the trim for £60 less than originally quoted. Friendly staff at reception and able to drop the car off early before work (0700). Thank you very much, I will definitely use Graham Reader again.

samantha

5/5

Excellent friendly team who helped me earlier today when a warning light came up on my car. Brilliant service-thanks so much!