Butler Smith Specialist Carriers Ltd - Huntingdon

Sarah A.

After our removal company failed to get a Yamaha U1 into a ground floor room of our town house, we contacted Butler Smith by email on Saturday afternoon. Steve arranged a team to be with us on the Monday afternoon, and the the issue was resolved by their friendly crew within 15 minutes. It pays to use the experts! Many thanks for such a professional service.

Deppie P.

Would highly recommend.
After a couple of viewings to assess whether the piano could actually pass through a very tight right angle turn, Matt and Richard did a brilliant job together. It was slightly difficult to get the viewings happen in the first place but the actual service was very professional all the way with necessary equipment in place. All guys measured in many ways and spend time trying to find the perfect way for it to happen and so it did! Thank you very much!

Lukman C.

Bought an electric grand piano from a third party who had contracted Butler Smith for the delivery. They managed to fit the delivery in sooner than the seller said it might be, which was welcome news as I was excited to be recieving it. The two gentlemen very very polite and professional, taking extreme care of the piano, as if it were their own.

One of the keys had moved out of alignment in transit, they were quick to call up the seller, whilst still on site and have them schedule repairs.... Such things happen when moving complex instruments about...it's refreshing to see people take ownership of issues that arise and do what they can, and should, to set it right without a fuss

So a huge thank you, I've had the repair done (though got some unrelated repairs outstanding).

If I need this piano moved in future, or another piano moved, I will certainly be calling upon Butler Smith. They came highly recommended by the seller and I can see why.

Chris N.

Jamie and his colleague were very proficient and arrived at 8.15am first thing to deliver and set up my new piano. They kept me updated on when they were due to arrive. This changed, but I understand as a large shipment had recently come on to Kawai.
The were quick, but careful and gave me tips on how to look after my piano.
I would definitely recommend them.

Wai Y. A. W.

Many thanks for Steve and his crew for making this happen! Getting a Steinway grand piano into our flat is very very tricky and challenging. We have received discouraging response from other movers. But Steve and his crew worked magic!

They are professional and friendly, delivered their service as promised (and even exceeding our expectation!) We highly recommend them to anyone!

Fiona N.

Superb from start to finish (from picking up our piano and storing it for 4-5 months and delivering it to our new home). The team could not be faulted. Highly recommend.

Aubrey H.

Steve and Bex were superb today! The piano installation was incredibly difficult due to the limited doorway architecture. However Steve and Bex delivered and installed the Steinway flawlessly! As well as being highly skilled and supremely professional (every movement was pre-planned), Steve and Bex were very friendly and approachable. You could tell they cared about delivering a stellar service and experience to the customer. Thank you Butler Smith, we are delighted with our piano!

Adam K.

I engaged Gary and team to undertake a move of a piano within my house. When the team arrived, they volunteered that they had forgotten their tools - very odd, and did I have any they could borrow. I lent them some grips as they were struggling with a particular screw which they ended up stripping. Never mind, accidents happen. However, they did say they would supply a replacement screw and a recommendation for appropriate paint to cover damage caused underneath. I wasn’t overly concerned as there were five other screws and the paint damage was not visible from above.

I forgot all about the screw and the damage until I had cause for another move. I asked for a quote and reminded about the screw and the paint – no response. I followed up a couple of weeks later – still no response. So whilst I’d say the service initially wasn’t terrible, the aftercare and follow-up was completely lacking. Additionally, the plastic wrap used to protect the piano caused lots of marks and took ages to polish out. On the basis of my recent experiences, I would not recommend this company. Customer service is everything!