Lucid Systems Ltd - Ipswich

Introduction to Lucid Systems Ltd

Lucid Systems Ltd stands out as a prominent IT support provider based in the United Kingdom. The company positions itself as a comprehensive technology solutions partner, offering a diverse range of services tailored to meet the evolving needs of businesses and individuals alike. Operating from its base in Hintlesham, Ipswich, the organization leverages its expertise to deliver reliable and efficient technological support across multiple domains.

Core Specialties and Services

IT Support and Services

At the heart of Lucid Systems' offerings lies robust IT support. This encompasses a wide spectrum of technical assistance, from troubleshooting individual user issues to managing complex system failures. Their approach appears to combine technical proficiency with clear communication, ensuring clients understand the solutions being implemented.

Business to Business (B2B) Services

Lucid Systems actively engages in the B2B market, offering specialized solutions tailored for other companies. This likely includes strategic IT consulting to help businesses optimize their technology infrastructure, enhance operational efficiency, and navigate the complexities of modern digital environments.

Consulting Expertise

The company identifies as a computer consultant, suggesting clients seek their advice on technology procurement, implementation strategies, and long-term technological planning. This advisory role indicates a deeper level of involvement beyond basic support.

Networking and Security

Understanding the critical nature of connected systems, Lucid Systems provides comprehensive computer networking service. This includes network setup, configuration, maintenance, and upgrades. Equally important is their focus on computer security service, a vital component in today's threat landscape. Their services likely help clients protect sensitive data, secure networks against unauthorized access, and respond effectively to potential security incidents.

Telecommunications

As a declared telecommunications service provider, Lucid Systems extends its expertise beyond traditional IT infrastructure. This could involve setting up and managing phone systems, internet connectivity, and potentially more advanced communication solutions, ensuring seamless communication channels for their clients.

Location and Accessibility

Lucid Systems Ltd operates from the Blue Sky Business Centre located at Silver Hill in Hintlesham, Ipswich, IP8 3NJ, United Kingdom. This positioning places them within a known business park, suggesting a professional operational environment. The company demonstrates a strong commitment to accessibility, making their services available both online and on-site. They cater to diverse clientele by offering language assistance and ensuring physical access with features like a wheelchair-accessible car park, entrance, seating, and toilet. Furthermore, the provision of gender-neutral toilets and a stated commitment to being LGBTQ+ friendly and transgender safe space underscores an inclusive environment aimed at ensuring all customers feel comfortable and welcomed.

Operational Information and Client Experience

For those seeking contact, Lucid Systems provides a phone number, 1473355199, and a website, lucidsystems.co.uk, where more detailed information and potentially online booking facilities might be found. The company streamlines client interactions by requiring appointments for their on-site services, ensuring that visits are scheduled efficiently. An on-site parking facility is also available, adding convenience for visitors. Client feedback, as reflected in their 88 Google My Business reviews averaging a high 4.9 out of 5, consistently highlights positive experiences. Reviewers frequently commend the professionalism, responsiveness, and technical knowledge of the team. The ability to quickly identify and resolve issues is often praised, along with the clarity of explanations provided, which contributes significantly to a high level of client satisfaction. These glowing testimonials implicitly confirm the effectiveness of their service delivery across various technical problem-solving scenarios.

What Makes Lucid Systems Recommended

Lucid Systems Ltd emerges as a highly recommended IT partner due to its comprehensive service portfolio covering support, consulting, networking, security, and telecommunications. Their strategic location in Ipswich combined with features like online appointments and on-site availability caters to different client preferences. The dedication to accessibility, encompassing physical infrastructure and inclusivity, further enhances their appeal. Positive client reviews consistently underscore their technical competence, customer service excellence, and problem-solving capabilities, reinforcing their reputation as a reliable and effective technology solutions provider for businesses and other organizations in the UK and potentially beyond.

👍 Reviews of Lucid Systems Ltd

Brandon W.

5/5

I had a fantastic experience with this IT support company. The team was professional, responsive, and very knowledgeable. They quickly identified and resolved my issue, and explained everything in a way that was easy to understand. Their customer service was excellent from start to finish. I highly recommend them to anyone in need of reliable IT support

Matthew S.

5/5

Exceptional service from Lucid Their team is incredibly responsive, knowledgeable, and proactive in addressing our IT needs. From seamless cybersecurity solutions to efficient network management, they’ve kept our systems running smoothly with minimal downtime. Highly recommended and will
Certainly be using again.

Katrina L.

5/5

We have had a great experience with Lucid Systems over the years. Their team is consistently responsive and proactive, always quick to assist whenever we have an issue or question. A special mention to Karl, whose expertise, clear communication, and calm approach has been invaluable.

MICHAEL S.

5/5

Professional, friendly service and very customer focused. They excelled where others failed. Will continue to use Lucid Systems and highly recommend their services

Ed B.

5/5

Absolutely exceptional service always from lucid they always keep my business on track would def recommend.

Rukshar M.

5/5

Ben has been excellent in resolving the issue with my SQL installation. It took him just a couple of minutes. He is highly skilled and a great colleague. Highly recommended. Overall very happy with the promptness.

Nigel V.

5/5

We transitioned to Lucid 8 years ago for all our IT and phone support which, if I can recall, was a seamless process, I certainly would have remembered if it wasn’t so!

The team have always provided a caring level of support and are reactive and have great personalities too, sorry but this is rarer in some IT cases!, resulting in forging strong relationships and an understanding to how our business works and performs.

Outside of the standard support, when we are considering changes and/or have our own CRM software issues, they happily advise and consult.

I would highly recommend their services and won’t be looking to change for the foreseeable and never consider taking wider quotations when approached many times as they offer a much deeper level of service to cost alone.

Rob S.

5/5

Callum Mason took time to resolve a very tricky but important issue for me. He was very professional and diligent and kept me aware of the process. The solution took time to resolve and Callum followed up 24 hours later to check to see if the solution had worked.

Excellent service