Houston Lawrence Management - London

Houston Lawrence Management: A Detailed Overview

For individuals and businesses seeking reliable and experienced property management services in London, Houston Lawrence Management presents a noteworthy, though perhaps currently challenging, option. Located at 29A Osiers Rd, London SW18 1NL, United Kingdom, this company operates with a dedicated focus on overseeing various aspects of property management. Contacting them directly via telephone at 2078019009 offers a direct line to discuss specific needs and requirements. While the company’s website currently lacks a dedicated online presence, the information available suggests a commitment to traditional, client-focused service delivery.

Company Profile and Specialties

Houston Lawrence Management specializes exclusively in property management. This indicates a streamlined approach, concentrating their expertise solely on the operational and administrative tasks associated with managing properties. Their services likely encompass a wide array of responsibilities, including tenant screening and placement, rent collection, property maintenance and repairs, lease administration, and communication with tenants and landlords. Given the current market conditions, it’s advisable to thoroughly investigate their capabilities and experience before engaging their services. They appear to prioritize a hands-on, personalized approach to property management, which can be beneficial for both residential and commercial properties.

Location and Accessibility

The company’s location at 29A Osiers Rd, London SW18 1NL, places them within the South London area. This location offers relatively easy access via public transportation and road networks. While a physical office location is beneficial for client meetings and immediate communication, the absence of a prominent online presence suggests a potentially less digitally-driven approach to operations. For prospective clients, visiting the office directly or scheduling a phone consultation is recommended to establish rapport and discuss needs in detail.

Customer Reviews and Feedback

Currently, Houston Lawrence Management has 18 reviews on Google My Business. However, the average opinion is a disappointing 1.6 out of 5 stars. This significantly lower-than-average rating warrants serious consideration. It’s crucial to examine the specific feedback provided by reviewers to understand the nature of the concerns. Analysis of the reviews reveals recurring themes regarding communication issues, delayed responses, and potentially inconsistent service quality. It’s imperative to acknowledge this feedback and investigate the underlying reasons for these negative experiences before proceeding with engagement. The considerable disparity between the number of reviews and the low average score suggests a potentially limited client base and a need for substantial improvement in customer satisfaction.

Key Considerations and Recommendations

Before selecting Houston Lawrence Management, potential clients should conduct thorough due diligence. Here's a breakdown of key considerations:

• Review Recent Reviews: Scrutinize the most recent 18 reviews on Google My Business to gauge the current state of client satisfaction.
• Assess Communication Protocols: Inquire about their communication methods and response times. Establish clear expectations regarding how they will keep you informed about property matters.
• Verify Licensing and Insurance: Confirm that Houston Lawrence Management holds all necessary licenses and insurance policies to operate legally and protect your investment.
• Request References: Contact previous clients to obtain firsthand accounts of their experiences with the company.
• Clarify Service Scope: Obtain a detailed written agreement outlining the specific services included in their management plan and any associated fees.

Considering the current feedback, it is recommended to proceed with caution and seek alternative property management companies with a more established track record and higher client satisfaction ratings. While Houston Lawrence Management may possess valuable expertise, the existing challenges necessitate a careful and informed decision-making process. They could benefit from investing in improved communication strategies and actively addressing client concerns to enhance their reputation and service delivery. The company’s focus on property management is clear, but the current performance suggests a need for significant operational adjustments.

Contact Information:

Address: 29A Osiers Rd, London SW18 1NL, United Kingdom

Phone: 2078019009

Website: N/A

👍 Reviews of Houston Lawrence Management

Seb M.

1/5

A masterclass in mediocrity. I genuinely didn’t know it was possible to gather so many clueless individuals under one roof...

David H.

1/5

Unresponsive property manager who appears not to be contactable directly, no response to a complaint about him submitted on the company's website - "Unresponsive" is probably their tagline. To think I pay a service charge for this kind of behaviour is extremely galling.

Chris P.

1/5

We had the misfortune to have to interact with this agent in connection with commercial property, they really are appalling - utterly unresponsive, arrogant (aggressive and rude, at times). Avoid this agent at all costs.

Narad T.

5/5

Adele has been amazingly helpful. Very swift with answers to questions and queries and will always get back to you if she doesn’t have the answer to hand. I would give more than 5 stars if i could.

Lenka L.

1/5

To be avoided at all costs. After many years of experience with this company I can only say - awful or non-existent service levels, unresponsive, issues and complaints unresolved for months. Surely the worst property management company around.

serena F.

1/5

Avoid at all costs. Takes weeks to even make contact. Empty, vacuous, rude and unhelpful staff. Incredibly appalling service all round.

john D.

1/5

I agree pure money making scheme with limited services provided. Will be looking to take them to court because it’s ridiculous. Broken door glass and they replace it with wood?

Amarjit B.

1/5

Bought a flat a month ago and since I moved in haven't had a single nights sleep due to banging noise coming from pipes staff simply do not answer their phones or respond to emails. Wish I never bought here.