Direct Line for Business - Bromley

Stephen B.

Emailed to say I did not want to renew my policy and cancelled the direct debit. Insurance taken with another company.

Receive a letter stating that I owe them £77 even though I cancelled before renewal date.

They are still adamant they want the £77 as they say I should have contacted them via WhatsApp or by phone. Could prove I sent them the email as well. Doesn’t even have a no reply email address.

Complete waste of my time.

Rick S.

Direct line charging my card after requested to Not renew was confirmed a month prior
I requested at the start that my insurance will end at the end of contract and not renew. I checked this was they case which they confirmed. one month before they called me for the renewal I spoke to them and told them I changed address and confirmed again that the insurance would not renew. which they did, but today they sent me a email saying that I have renewed my insurance? I try the AI for hours but it keeps sending my to the call centre, but they only deal with car insurance. I try again and go in the loop of being sent back to the car insurance, thinking they have sent me to the business insurance. again its the wrong place. car insurance but they only tell me that after I give them all my information multiple times to the AI and all the people I talk to. an absolute nightmare and hours of communication, but 6pm passes and I will have to start the whole process tomorrow morning. they should not be allowed to renew my insurance against my will. I send them the bill for the hours of lost work chasing up Direct line to do what they confirmed they had.
I will never use them again. what a cheap trick. I wonder how many people don't realise they ignore your request to Not renew

Jayne B.

Wish I could rate it at a 0. Honestly do not even bother getting a policy with Direct Line. We have 2 with them. Our van was hit whilst parked with no one in it. The car was stuck underneath the van, police on scwne etc. For them to say the damage wasn't caused by the accident 🤦‍♀️
The customer service is shocking, requested multiple manager call backs, not received one. Not once been updated with the claim it has taken me calling them weekly to find out what's going on. We brought the van for 32k and now won't be worth anywhere near that because we have chosen to go with Direct Line who do as little as possible to support their customers. Absolute joke of a company

tonyschokman

Absolutely terrible service! Been a customer for over 10 years. Never claimed before, couldn’t replace my windscreen. Had to sort myself & pay for it. Waiting for my claim to be paid. No action or follow up. Have raised a complaint twice via their online form. Leaving at renewal.

Brodie M.

Had a false claim against me l, I told them it was a false claim, they ignored me, payed out the third party and now I’m left with a £5000 insurance premium. Made a complaint waited 4 months to tell me that they’re sorry they made a mistake there’s nothing they can do. Wouldn’t recommend 👍🏻

Stephen F.

Used for 9 years without a claim. Now they have upped the renewal on same car - with no changes by 40%.
Then when I try to speak to them on phone and WhatsApp - I couldn't even get to communicate with anyone.

Raised a complaint and no reply. Hopeless customer service will now move my wife's car and home insurance away from Directline

Douglas O.

The adverts that this company has on ITVX are stupidly annoying! After watching the adverts on loop for the past three days (binge watching a series) I didn’t even realise they were promoting their insurance business (that’s how dumb the adverts are). Advice to management - if you’re going to spam audiences with loop adverts then at least put some effort into what you’re sell, and sprinkle that with some originality. Otherwise people just get annoyed with you. I won’t be buying any of your products simply because you’ve made watching this series a drag!

Scott V.

Seem to have really gone downhill (they used to be good). You can't cancel your 'Automatic renewal' on the website, it just takes you round and round in circles. Takes ages to do it on the phone. Also, never received a refund from the Mileage Moneyback scheme.