North Ayrshire Council, Cunninghame House - Irvine

Introduction to North Ayrshire Council, Cunninghame House

Nestled in the heart of Irvine, Scotland, North Ayrshire Council's Cunninghame House serves as the primary corporate office for the local authority. This modern, purpose-built facility is not just an administrative hub but also a symbol of the council's commitment to serving its community. Let's delve into the details of this significant establishment.

Main Services

• Corporate Office: Cunninghame House is the headquarters of North Ayrshire Council, housing various departments that manage the day-to-day operations of the local authority. This includes finance, human resources, and strategic planning.
• Council Meetings: The building hosts regular council meetings, providing a space for elected members to debate and decide on local policy and budgetary matters. These meetings are open to the public, encouraging transparency and civic engagement.
• Customer Service Centre: Cunninghame House is home to a customer service centre, where residents can access a wide range of council services under one roof. This includes benefits and housing advice, waste and recycling information, and support with licensing applications.
• Council Offices and Departments: The building accommodates various council departments, such as education, social work, and environmental health. These departments provide essential services to the community, including schools, social care, and public health initiatives.

Location and Access

Cunninghame House is situated in the Friars Croft area of Irvine, at the address of 118 Green Street. This prime location places it within walking distance of Irvine's town centre, offering easy access to public transportation and nearby amenities.

• Public Transportation: Irvine train station, served by services to and from Glasgow and other nearby towns, is approximately a 10-minute walk from Cunninghame House. Several bus routes also stop nearby, providing connections to other parts of North Ayrshire and beyond.
• Parking: The council provides a wheelchair-accessible car park on-site, with additional parking available in nearby streets and multi-storey car parks. Electric vehicle charging points are also available.

Featured Characteristics

Cunninghame House is designed with accessibility and inclusivity in mind, offering several features to ensure it caters to the diverse needs of its users.

• Wheelchair Accessibility: The building is equipped with a wheelchair-accessible entrance and toilet facilities, ensuring that all visitors can access the services they need.
• Induction Loop System: Cunninghame House is fitted with an induction loop system, which improves sound quality for users of hearing aids with a 'T' setting.
• Baby Changing Facilities: The building includes baby changing facilities, making it more convenient for parents and guardians visiting the council offices.

Practical Information

For those planning a visit to Cunninghame House, here's some practical information to help you make the most of your time:

• Opening Hours: The customer service centre at Cunninghame House is typically open Monday to Friday, from 9 am to 5 pm. However, opening hours may vary for specific council departments and services. It's always a good idea to check the council's website or contact them directly before your visit.
• Contact Information: You can reach North Ayrshire Council at Cunninghame House by phone on 1294310000 or via email at [email protected]. The council's website, north-ayrshire.gov.uk, also provides a wealth of information and online services.

Positive Aspects from Reviews

With an average rating of 3.3/5 from 40 reviews on Google My Business, Cunninghame House receives praise for several aspects of its service. Positive feedback includes:

• Staff Professionalism: Many reviewers commend the helpful and professional attitude of the council staff, noting their willingness to assist and provide clear information.
• Accessibility: Several users appreciate the building's accessibility features, such as the wheelchair-accessible entrance and toilet facilities, which make it easier for them to access council services.
• Convenient Location: The central location of Cunninghame House is praised for its ease of access by public transportation and nearby amenities.

In conclusion, North Ayrshire Council's Cunninghame House is more than just a corporate office; it's a vital hub for the community, offering a wide range of council services and supporting the daily operations of the local authority. With its commitment to accessibility, convenience, and professionalism, Cunninghame House stands as a testament to the council's dedication to serving its community effectively and efficiently.

👍 Reviews of North Ayrshire Council, Cunninghame House

Alex

1/5

Brown bin collection is behind, what do I pay council tax for again?

Lisa M.

1/5

Absolutely shocking service. Bath has been leaking into kitchen for 6 years. Eventually got it fixed the other month. They were just going to patch up my kitchen ceiling till I mentioned black mould they looked and there was. Still waiting on them fixing it. Now have black mould in my bathroom. Absolute joke of a housing association. I have asthma and a child. Been calling all morning. No answer. Will he taking it further. The price of their rent and it takes them years to getting round to doing anything. Diabolical!!!

aleksa A.

1/5

Terrible council! COMPLETELY USELESS! I am having an extremely hard time settling in my new home because of the council`s mistakes on giving me information, they are impossible to speak to as they say one and do the other and don`t really know how to explain things to you! They`re solution is always money, telling me to apply to buy a space if I want my driveway entrance to be clear. Complaints are not even responded to, I think I made more than 3 now! DO NOT move into North Ayrshire!

Frozen W.

5/5

Very helpful, spoke with Pamela on the phone and was pleasant and friendly to talk to. She helped us with our query regarding Council Tax and School meals eligibility. Thank you very much North Ayrshire Council.

Pamela M.

1/5

Corry McDonald doesn't get back to you cover up for the people that work beneath her authority 😡

Freddie L.

4/5

Friendly and very helpful council.
Looking forward to working with them on my new project.

Shaun D.

1/5

Absolutely appalling council very happy to take money from you but very unhelpful when it comes to resolving issues and most staff at the call centre seem to take complaints very personally and don't understand that people are annoyed with the service that is provided or not as the case may be!.

Mama C.

1/5

Horrible, rude and unpleasant staff who have the art of looking busy while doing very little.