Halifax - Wiltshire

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 29 High St, Wiltshire SP1 2NN, United Kingdom.
Phone: 3457203040.
Website: branches.halifax.co.uk
Specialties: Bank, ATM.
Other points of interest: Onsite services, Wheelchair accessible entrance, LGBTQ+ friendly.
Opinions: This company has 25 reviews on Google My Business.
Average opinion: 2.7/5.

📌 Location of Halifax

Halifax 29 High St, Wiltshire SP1 2NN, United Kingdom

☎️3457203040

⏰ Open Hours of Halifax

Monday: 9 AM–3 PM
Tuesday: 9 AM–3 PM
Wednesday: 9 AM–3 PM
Thursday: Closed
Friday: 9 AM–3 PM
Saturday: 9 AM–1 PM
Sunday: Closed

Introduction

Nestled in the heart of Wiltshire, Halifax at 29 High Street, SP1 2NN, United Kingdom, offers a comprehensive range of financial services to cater to the diverse needs of its customers. As part of the Banking division of Lloyds Banking Group, Halifax is committed to providing personal banking, mortgages, savings, loans, credit cards, and insurance services. This branch, situated in the vibrant city of Salisbury, is designed to serve the local community with a blend of professionalism and approachability.

Main Services

Personal Banking: Halifax offers a variety of personal banking solutions, including current accounts, easy-access savings accounts, and cash ISAs. Their goal is to help customers manage their money effectively and securely.
Mortgages: The branch specializes in guiding first-time buyers, home movers, and remortgagers through the complexities of the mortgage market. They provide competitive mortgage deals tailored to individual circumstances.
Loans and Credit Cards: Halifax offers a range of loans and credit cards designed to suit different needs. Customers can choose from personal loans, car finance, and a variety of credit card options, including rewards and cashback cards.
Insurance: The branch provides a range of insurance products, including home insurance, car insurance, and life cover, to help customers protect what matters most.
Investing and Pensions: Halifax offers wealth management services to help customers plan for their future. This includes investing, pensions, and retirement planning.
Banking Online: Halifax provides digital banking services, allowing customers to manage their accounts, make payments, and apply for new services online or via the mobile app.
ATM Services: The branch has an on-site ATM, providing convenient cash withdrawal services for customers and non-customers alike.

Location and Access

The branch is conveniently located in the city center, on the bustling High Street. It is easily accessible by public transportation, with Salisbury railway station and bus interchange just a short walk away. For those driving, there are several nearby parking options, including the Park and Ride services and the Old George Mall car park.

For customers with mobility issues, the branch offers a wheelchair-accessible entrance, ensuring that banking services are accessible to all. Additionally, the branch is designed with wide doorways and clear walkways to accommodate customers with various needs.

Featured Characteristics

Onsite Services: The branch offers a range of onsite services, including face-to-face banking, cash handling, and account opening support. This allows customers to receive personalized assistance with their banking needs.
LGBTQ+ Friendly: Halifax is committed to creating an inclusive environment for all customers. The Salisbury branch is proud to be LGBTQ+ friendly, with staff trained to provide respectful and understanding service to all customers.
Community Events: The branch regularly hosts community events, such as workshops and seminars, to provide customers with financial education and support. Upcoming events include a 'Buying Your First Home' workshop on January 10, 2026, at 11:30 AM.

Practical Information

Address: 29 High St, Wiltshire SP1 2NN, United Kingdom
Phone: 3457203040
Website: branches.halifax.co.uk
Opening Hours:
- Monday to Friday: 9:00 AM - 5:00 PM
- Saturday: 9:00 AM - 12:00 PM
- Sunday: Closed

Positive Aspects from Reviews

With an average rating of 2.7/5 from 25 reviews on Google My Business, customers appreciate the helpful and friendly staff at the Halifax Salisbury branch. Many customers have praised the branch for its convenient location and the wide range of services offered. Some customers have also commended the branch for its accessibility, with one customer mentioning that the staff were very helpful and accommodating when they needed assistance due to a mobility issue.

One customer wrote, "Great service from the staff. They were very helpful and made the process of opening an account easy and stress-free." Another customer noted, "The branch is easy to find, and the staff are always friendly and helpful. I would recommend this branch to anyone looking for a bank in Salisbury." These positive reviews highlight the branch's commitment to providing excellent customer service and creating a welcoming banking environment.

👍 Reviews of Halifax

Til

5/5

I have had to go to Halifax branch for my name to be changed on my bank accounts @ 9.28am on Wednesday the 9th of October 2024.
Unfortunately the lady Kelly who looked at me with pity from the start I walked through the doors of Halifax branch @ Salisbury dealt with me badly and sadly talking to me so arrogant it made me feel like I wasn’t a customer but rather someone who is barely accepted at Halifax Bank even though I have been using Halifax since 2016 I believe. She wasn’t helpful at all and she should receive a full customer service training. No wonder why this place got only 2.7 stars out of 5 stars.
I would like to give Kelly a 0stars for not even trying to help a customer of Halifax Bank.
Lucky for me Kelly has been sent in and a new lady appeared who was to be so helpful it turned things around! Joy was lovely and helpful and was joy to deal with to be honest. She was knowledgeable and helped me with every question I have had and helped me with my every request.
If it wasn’t for her I would be considering closing my bank accounts with Halifax, just because of Kelly and her attitude towards me the customer.
As mentioned 0 stars for Kelly and 5 Stars for Joy.

C J.

1/5

Had lost my phone and wallet. Meaning no online banking or card to use a atm. I went instore with my passport to prove my identity. Though they agreed that I'm the card holder they refused to allow me to get cash out or transfer any money. Told me I need to go without until I've got a new card. Luckily I have accounts with other banks otherwise my kids wouldn't be able to eat for the next 5 working business days it takes for my card to arrive

Johnnie P.

1/5

We drove all the way from Ringwood to find Salisbury's Halifax branch closed on Thursdays. Whereas their Web site says they're open!

Toncor12

5/5

I genuinely believe Halifax has improved substantially since many of the one star reviews were posted. The staff are attentive, caring and solved many problems regarding my power of attorney difficulties in an efficient and professional manner. They have a lady patrolling the banking hall asking if she can assist you which is a very nice touch. Well done to Manager and staff there. Tony

Williep

1/5

Very disappointed. I was with Halifax for 6+ years and I never could have a product with them. When I asked for a credit card they said I can have one (my credit score was good and I needed any type of lending for my score to be excellent) however, when I applied it was declined, so I contacted credit card team and they told me to apply again (I was nervous it will affect my credit score) anyways I did it what I was told as they are the “experts”. It was all declined once again. My credit score was affected, of course! I contact the credit card team and visited this branch and, they told me: “leave it with me, I will investigate this further and contact your back” and guess what? I never hear anything from them. So I have switch my bank with a very low credit score and trying to building up my record with my new bank. After 6 months with my new bank they have offered me a credit card, loan, overdraft and I look forward for my future mortgage with them.

a huge lack of communication between the staff members, zero ownership, customer service is very appalling and contradicted (listen to the calls and get QA correctly).

ming W.

1/5

I been with Halifax for more then 10years and been many branches including in Scotland and all staff are very friendly n helpful in all kind. But at Salisbury the staff are totally different between heaven n hell. Not willing to help, bad attitude, racist, not friendly and the worst is hopping customers not to came for any transactions. Even don't have any customer around still not willing to help when we needed. Hopefully management will look into this problem. Come to the worst if the branch is closed the staff will still blaming others and not looking into the service problem. Thx

RICHARD J.

2/5

Saturday morning and only 1 till counter open as usual plus a queue of 4 people at the Customer Service Desk in the public area part of the Halifax. Wanted to transfer some money from a current account to another and have done this at both the Till Counter and also on the I pad at Customer Services in the past. As the lady on the Till Counter was not occupied went over to her to ask to do this transaction. Was told not possible to do this at the Till Counter as there were enough Halifax staff out in the public area to deal with this transaction using I pads. So she was content to sit gazing out through her glass screen into the public area doing absolutely nothing watching yet enough person join the queue to wait for an I pad to become available. Very poor customer service especially on a busy Saturday morning.

Paul M.

1/5

After 17 years as a Halifax customer I was truly disappointed at the shocking attitude and poor customer. This branch used to be friendly and helpful but having not visited the branch for 6 months it would seem that the customer service training has stopped. It's a sad end to an otherwise satisfactory relationship. One moment of dreadful service and another customer leaves.