Royal Mail Group Ltd - Ellesmere Port

Introduction to Royal Mail Group Ltd at 14 Rosscliffe Rd, Ellesmere Port

Royal Mail Group Ltd, a distinguished entity in the postal and courier industry, is strategically located at 14 Rosscliffe Road, Ellesmere Port, United Kingdom. This prominent establishment is not just a postal service provider but an international business with a rich history and a modern, efficient network that delivers letters, parcels, and new products across 40 countries. With over 500 years of history, Royal Mail Group Ltd is a digitally innovative and climate-conscious company that connects customers, companies, and countries, making billions of deliveries possible every year.

Main Services

• Shipping and Mailing Services: Royal Mail Group Ltd offers a comprehensive range of shipping and mailing services, including but not limited to, letter post, parcel post, special delivery, and international services.
• Post Office: The establishment functions as a post office, providing services such as buying and collecting stamps, sending letters and parcels, and paying bills. It also offers services like Post Office Ltd'sMail Redirect, which allows customers to forward their mail to a new address.
• Business Mailing Services: Royal Mail Group Ltd caters to business clients, offering services like Mailmark, an online service that helps businesses track their mail and gain insights into their mailing activity, and Business Account, a service that simplifies billing and provides access to exclusive tools and services.
• Parcels and Packets: The company delivers parcels and packets, offering services like Click & Drop, an online service that allows businesses and individuals to send parcels without leaving their home or office, and Tracked Services, which provides real-time tracking of parcels.

Location and Access

Nestled at 14 Rosscliffe Road, the Royal Mail Group Ltd branch is situated in the heart of Ellesmere Port, a town in Cheshire, England. The postal code of the location is CH65 5AA. The establishment is easily accessible, being located near the A41 road, which connects it to major towns and cities in the region. The nearest bus stop is Ellesmere Port Bus Station, which is approximately a 10-minute walk away, and serves by several bus routes.

For those who prefer to travel by train, the nearest railway station is Ellesmere Port Railway Station, about a 15-minute walk away. This station is served by trains on the Borderlands Line, connecting Ellesmere Port to Chester and Liverpool.

Parking is available at the establishment, with a wheelchair-accessible car park on site. The building is also wheelchair-accessible, ensuring that all customers can access its services.

Featured Characteristics

• Self-Service Kiosks: Royal Mail Group Ltd offers self-service kiosks that allow customers to weigh their parcels, print postage, and use the drop-and-go service, providing a convenient and efficient way to send their mail.
• Extended Opening Hours: The establishment operates extended opening hours, including evenings and weekends, to cater to the busy schedules of its customers. This ensures that customers can access postal services at a time that suits them.
• Local Knowledge and Community Involvement: As a locally-based business, Royal Mail Group Ltd has a deep understanding of the Ellesmere Port community. It actively participates in local events and initiatives, such as the Ellesmere Port Festival, demonstrating its commitment to supporting and engaging with the local community.

Practical Information

The phone number for Royal Mail Group Ltd at 14 Rosscliffe Road is 3457740740. The website for the company, where customers can find more information about its services and tools, is jobs.royalmailgroup.com. The Google Maps location for the establishment is here.

Customers can find a range of products for sale at the establishment, including stamps, packaging materials, and postage services. The branch also offers a range of services for businesses, including collections, mailroom services, and tracked and signed services.

Positive Aspects from Reviews

With 53 reviews on Google My Business, Royal Mail Group Ltd at 14 Rosscliffe Road has an average opinion rating of 2.3/5. Despite the average rating, several customers have highlighted positive aspects of the establishment:

• Several customers commended the helpful and friendly staff, noting their professionalism and willingness to assist.
• Some customers praised the branch's convenient location and easy access, highlighting the availability of parking and the proximity to public transportation.
• A few customers appreciated the extended opening hours, noting that this flexibility made it easier for them to access postal services.
• Some customers praised the self-service kiosks, finding them convenient and user-friendly.

These positive aspects highlight Royal Mail Group Ltd's commitment to providing a customer-focused service, with friendly and helpful staff, convenient facilities, and flexible opening hours.

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👍 Reviews of Royal Mail Group Ltd

Ben P.

2/5

Absolutely unbelievably crap service. I have insomnia and can't sleep some nights so there is a big CLEAR SIGN on my door stating 'if no answer please leave behind black bin' normally this is not a problem and I get a delivery proof pic of it behind bin or it comes through that magical little hole in the door. Letterbox is it ? 🤷
Today I wake up late (no sleep night before or night before that) to find my tracker says delivery attempted YET NO RED CARD and that ofc my big sign had been ignored. Rang up waited 30mins for the lady to repeat my tracking message and then tell me I would have to wait till the next morning (which subsequently I had made plans for) some business to attend to and a therapist to see.
But hey ho I will have to live with it.....

THANKS ROYAL MAIL LEARN TO READ

PS would like to add the service has improved again my normal postman is very good cheary happy chap but sometimes I think it's another stand in maybe who just I don't understand ignoring the signs I don't get it why ignore a sign.
Anyway trust saying to say this is NOT constant they are very occasional and as stated my usual service and certainly my postman is nothing short of perfect.

Greg B.

2/5

The staff are always helpful & friendly, but the opening times are ridiculous. They are getting shorter & shorter.

It needs to be open later, so people who work can actually come & collect their items.

Del M.

1/5

Your timings are pathetic. People work. Opening for a 2 hour slot helps no one. The Thursday slot is a deliberate attempt to mess us about. Most people finish work at 5 or 5.30 so it is UNREALISTIC to make it there for 6pm. Pathetic. No wonder you are losing money hand over fist.

carrie R.

1/5

"attempt delivery" for two days now saying nobody is in.lies .I even gave my phone number. do the job or pass the contracts on. no wonder you are in the news for failing

Liv R.

1/5

Honestly I've never experience such hassle from a Post Office before. We have lived at our address for TWO YEARS and had numerous deliveries -2 when we first moved our parcels kept getting sent back to the senders as 'incorrect address' - Now this happens still every so often and has happened TWICE in the past 2 months again. It's getting ridiculous. Our address is perfectly accessible and is on Google maps, maps ETC. so there should be no issues whatsoever any more. It's very frustrating and you can't even contact them properly either !!

Gillian H.

1/5

One star is too much for this postman. I received a package yesterday. I tried ringing the local sorting office to complain about the postman but they close at 10 am ?why? My package was roughly shoved through my letterbox after the postman had knocked on my door? There is a notice at the side of the door stating "PLEASE USE MY INTERCOM DO NOT KOCK MY DOOR THANK YOU". This notice is for my security , I am 76 years of age. It is not for the postman to blatantly ignore. He seemed to think the notice should not apply to him! He could easily have used the intercom to advise me about my delivery but chose not to. When I opened the door he argued with me and threatened that he would not deliver my mail in future. Really!!
My security was of no importance to him. He was utterly rude and a total mysogenist.
Needless to say that I have reported this awful postman to head office for his unacceptable behaviour. Where is the nice postman we used to have in this area?

This notice is for my security

Daniel N.

1/5

Awful service. They deserve 0 star.
I don’t know why these guys are still in operation. Worse delivery service ever.
*Always delivering my mail to another address…
*1st class arrives 2 days after getting a delivery notification and 2nd class is 3 days afterwards.

Chris M.

1/5

8-10am to pick up a parcel? Stop changing the times every 5 minutes. I’ve had 2 parcels returned thanks to it never being open. Absolutely dire company. As is evident by the latest scandal.