David W.
5/5
Our extension was, by far, the biggest building project that we had ever commissioned and, with a ticket price to match, we were very apprehensive in selecting a company that would look after us. We talked through our plans with other firms that had been recommended to us but we were attracted to BDL as a long-standing family-run organisation with an impressive track record. Alasdair inspired confidence from the outset that the implications of our project were clearly understood and that they were more than capable of dealing with its complexities. Equally importantly, we felt that we would be dealing with people that we could trust.
From that initial meeting, our experience has been nothing but positive:
• On-site walk-throughs of our plans were held to ensure our requirements were understood and the whole construction approach could be explained to us. Senior members of the team were introduced at that early stage
• Detailed cost projections were provided which itemised each key activity. Thereafter, invoices were raised to reflect elements of those activities as they were completed (i.e. no payments were required in advance beyond the initial deposit).
• There was always a senior, experienced member of the team on-site during construction to oversee all elements of the build and supervise contractors. You don’t have to be a builder to recognise precision, quality of workmanship and attention to detail - even in those elements that will ultimately be hidden from view
• Ongoing communication was excellent in reporting progress and to advise next steps throughout – and seeking out our preferences when there were alternative options available
• That initial confidence was reinforced as we progressively saw every member of the core team in action. Each of them had a clear “can do” attitude – and the motivation to do it right. Everyone was mindful of the impact of disruption to our neighbours. Many remarked to us how polite and considerate the team had been when there were challenges with parking and deliveries to site
• Respect was shown to our home at all times; little things like removing boots when having to venture into other areas of the property. Temporary “barriers” were built indoors to contain dust and prevent disruption to the rest of the house. They left the site as tidy, and as secure, as possible at the end of each working day.
• Mountains were moved to get us to a stage where we could accommodate a family Christmas – even though there was still plenty of work to do in the New Year. All debris was cleared; furniture moved back into place and floors were vacuumed and/or mopped as we moved back in!
• Snagging/finishing towards the end of the project - and cleaning/tidying of the site on exit - was significantly beyond our expectations. (We really didn’t expect jet-washing of the patio – and that is just one example!) We are absolutely delighted with the finished product. A complete transformation which we are very proud of.
There were absolute superstars throughout the build - and they know who they are - but the following all deserve a special mention. In alphabetical order, a very big thank you to Alasdair, Andy, Danny, Fraser, Leo, Sam and Trevor. It really was a pleasure dealing with you all and, bizarrely, we miss you being around. We didn’t expect to be saying that!
No hesitation whatsoever in recommending.