Cotswold Oak Ltd - Evesham

adelle E.

Very sad experience with purchasing my property. The house is lovely and on a nice plot but Cotswold Oak have been terrible to deal with. Snagging has been a major issue and works are still outstanding. The landscaping on the site has been non existent. Site management hasnt come over to the residents so we are stuck looking at a complete mess. Communication with the developer is almost zero. Light fittings placed next to door openings, legs on baths not adjusted, door frames fitted incorrectly so the gaps are too large resulting in a fire hazard, cracked fascia ends.....I could go on but it's too depressing.
Update following companies reply:
I'm not sure what isn't true reflection here? I haven't used a miniature tape measure if that's what you're insinuating. Our orchard still hasn't been finished and still looks a mess. Not one resident has been made a director and the site still hasn't been brought up to scratch. I've requested a refund for services not received but I'm still waiting for that. I have even had our local MP write to you on our behalf to get work completed and hand the site over, but this still hasn't happened. I still have snagging outstanding. Terrible experience buying from you, Cotswold Oak clearly don't value their customers once you've received your money. And to make matters worse, when you have a poor review on social media you deny the issues or blame it on your customers

Luciano C.

If I could give zero stars I would. Cotswold oak have been a nightmare from the start. First picture is my back garden over half a year after moving in and getting our keys as they continued to delay turfing. We also had no back gate to our property for this amount of time. It has now been over 2 years and we still don't have a street sign to our housing estate, they have taken out money, not maintained our grounds and continue to not do so. The other pictures are images of just some of the mess our grounds are in and the view from my front door. Their customer service is dreadful and they are very good at not replying to emails. I would stay well away from any other future projects they do. They cause nothing but grief.

Ian P.

As with all new builds, there were numerous items on the snagging list, some of which were dealt with urgently while others took longer. Some of the plumbing work was substandard, with three separate leaks needing to be fixed. A disappointing feature is the paintwork, which generally appears to have been applied too thinly.

One common denominator has been the cheerful and helpful way in which employees and/or subcontractors dealt with these issues, especially Sanchez, the general decorator.

But the overriding factor which enabled the problems to be overcome was the support provided by Mark, who makes a serious effort to take customer care to the level that is needed.

Ten weeks after moving in, the list is much reduced and with Mark’s oversight we hope that everything else will soon be resolved. Since the drive was tarmacked, the level of it next to the garage door has been raised so that water can seep in, which is a considerable worry considering the heavy downpours we have seen recently.

Elizabeth C.

Extremely, disappointed. I paid out nearly £50,000 for new windows. When they arrived the glazing was fitted with putty which was unacceptable and I rejected them. The windows were reworked to fit a moulding. At first I thought they had done a good job, then within the first year they started leaking and the stable door did not seal. I had to wait 2 years for them to “find the time” to repair. Now some of the very expensive double glazing has blown, we contacted them again - guess what the response was “out of warranty” so it’s tough luck. I sent them extracts from comparable companies web sites who say there is a ten year warranty on double glazing, an industry standard I believe. Also, two of the windows will not open they are totally jammed. Others are difficult to open and close. I reported this issue to them last year and to date I have not had a response. I am sure you will all agree you wouldn’t be expecting to be spending another £50,000 on windows in just over 5 years, therefore my view is if you need new windows etc. then FIND SOMEONE ELSE.

Simon P.

very poor experience. In our experience the tradesmen cotswold oak use are sub standard. We had poorly finished heating, electrical, plumbing. We have been waiting nearly 2 years for a snagging list to be completed. Communication from Cotswold Oak is very poor. Sad, because the home is lovely. But cotswold oak appear to care very little once they have handed over the keys.
*Edit* I think the fact Cotswold oak took 3 years to reply to this review (original review was 2019) speaks volumes. It's almost like their response here mirrors their work ethic on builds. Their reply tries to imply the fault is with my rent provider, when their work standard is the source of the issue. I am currently having on going repairs to my property because the house attached to mine is subsiding. (See the attached picture showing the expansion gap which should be sealed and around 1inch width, now approaching 3 inches as the building subsides). That's right, a new build subsiding after less than 2 years. Cotswold oak are as I type trying to rectify failings in their original plans for the properties where I live (didn't bother to install solar panels when the plans said they should) while having the audacity to apply to build new houses on a scrap of land nearby. The standard of their builds/finishing speaks louder than I could.
*Edit 2* I guess Cotswold oak saw my edit and decided to delete their review due to the fact it provided further evidence of their poor customer service. But I will state that they did reply to my original review - 3 years later - trying to plicate themselves. When I edited my review as seen above, they deleted they reply, rather than address my comments. Again, this speaks volumes about their customer service.

Elliott S.

At newent Greg and Mark have been very helpful and supportive of my Dad

Jamie D.

frank W.