Cussins Ltd - Alnwick

kyle S.

Bought a brand new house from Cussins.

Most of the house was good, but there was a significant issue with the roof which was reported within 6 days of moving in. Basically the roof membrane was flapping around.

They were unable to fix the issue and basically left me in the lurch. Premier were also poor.

I have just dropped tens of thousands of pounds getting the house re-roofed. Its only 6 years old. Super disappointed.

Starship F. G.

Dreadful customer service - Our house is only 6 years old and is leaking water into the toilet ceiling from outside. Happened within 2 years and poor repair done. Cussins now not interested and told me to claim on the 10 year warranty - but reception can't tell me who the warranty is with. They left a message for Customer services as no one available. Same again today - no one available. No calls back either. When I asked the name of the Managing Director so I could complain couldn't tell me without 'looking it up' and when I got frustrated and complained she didn't even know the name of the managing director she terminated the call.

Rosemary H.

First reviewed 2021
Over 3.5 years ago I moved into my new Cussins home in a lovely location, sadly my experience of buying a brand new house was not what I was expecting, instead it has been very frustrating. Minor snags were mostly sorted fairly quickly. Unfortunately I have had several more significant snags with the property which have not been sorted out quickly, 9 months for a subcontractor to remove a path and associated hardcore that was put in in error, and a year to sort out water pooling on my drive. I have put up with 3 years of noise from flapping roof membrane and 1.5 years of damp in my hallway, major work finally being done after my involvement of the warranty provider. Overall the aftercare provided has been poor for anything more than minor snags.

Added to the review 2024
And now the roof is leaking in my 6 year old house, yes this is the same roof that Cussins fixed 3 years ago, I despair

Sam L.

My partner and I have had a great experience with Cussins buying our first home together. Everyone has been really helpful and the houses look fantastic. Louise and everyone who has been part of bringing the Brunton Place site together has really made it a great experience for us. The houses look fantastic and we can’t wait to get moved in!

Steven H.

I recently purchased a home at Greystoke Ponteland. From having our first dealings with site contact Rob B for our first fix and home demonstration it was clear Rob goes above and beyond to help where he can. When we moved in, as to be expected, we have had identified some snags. Nothing major as the quality of our home build is excellent and to Cussins standard and reputation. Rob assured us that the snags would be resolved and he has been absolutely great, consistent and relentless in closing out our snags and chasing up suppliers and subcontractors. Rob has great customer relations on the whole site and everyone says good things. I recently spoke with a number of the workforce used by Cussins who also speak highly of Rob and only in a positive manner. I would highly recommend Cussins as a builder and even more so if Rob is playing a senior role in the development and after care of the project.

Andrew F.

Moved into our new house August 2020, have had no issues only minor snagging which was all sorted out quickly and correctly - sometimes even on the same day as we highlighted them. We dealt with Robert who was always contactable on site and also by phone if we were at work etc to keep us informed. Really happy with the service Robert provided throughout the process and has always been happy to help with everything in a timely manner.

Charlie A.

Love our beautifully designed home and it's location, not your typical new build. However, we were disappointed with the sub contractors used on our particular site. Their standard of work does not match the high standard set by Cussins and initially we had some major plumbing and electrical issues.
Cussins have informed us they would not use the same tradesmen again on future sites.

Linda H.

Very happy with our Cussins home. A good quality build, however some
sub contractors leave a lot to be desired unlike the in house Cussins team which I could not fault. Great support from the Embleton sales team .