Dandara South East - Tunbridge Wells

Rich D.

Refuse to take responsibility

Less than four years since our estate was built, several of the manhole covers have sunk and come loose, making them dangerous and causing a loud bang whenever anyone drives over them.

The issue is clearly caused by improper installation when the estate was built. Manhole covers should last for decades, but despite repeated emails and requests, Dandara refuses to take responsibility and fix the issue, instead claiming that because the estate has been handed over to the management company, First Port, that it’s now their responsibility to resolve.

Given that the residents of the estate have to pay First Port for any work they do on the estate through the mandatory yearly management fee, what this basically means is that Dandara now expects the residents to have to pay to fix issues that were down to its poor standard of work when the estate was built.

JustABike

Awful, bought a new home and we have had nothing but problems. We have had over 200 snags reported by our snagging surveyor. Some big they have tried to fix a few but made issues worse or just not fixed, we have had leaks with mould and the micro cracking in the floor is ridiculous with the doors and wardrobe wobble as you walk waking people up at night. They are now not going to do anything even though we still have a year and a half of cover with them. It looks like the small claims court soon. We have spoke to over 20 houses on the estate and they have nothing good to say about Dandara as well as the workers who come over say they are just awful and trying to expand without the staff. A small company trying to go big to quick there's only 2 people in customer care and they only have two workers who fix snags covering multiple sites and the builders they get are just awful. I would stay well away from Dandara. BEWARE!!!!!

Steve R.

After numerous attempts to phone this office and just being played some irritating music, I have to assume it has been closed and they haven’t updated their contact information on the internet. I would expect a company like this to be more professional.

Carla M.

Inexistent customer service after the house is purchased.

They sent their own contractors to inspect a leaking issue in our new home and decided they are not responsible for the fix.

Plumber themselves confirmed a fix should be provided by Dandara following a visit but a week later we were told that's not the case.

Looks like both companies are working together in a very dishonest way to get away from their obligation.

Paige R.

Aftercare awful - 2 years in and still snagging problems haven’t been fixed. Customer communication is non existent - even admitted by Dandara but won’t rectify their mistake in communication - instead we have to pay to make good. Disappointing from a family run business.

Tom A.

Awful. Customer service will say anything to make you go away, lie in their emails and will show you a showhome then change the specification you purchase.

martin A.

Have to say flats are v expensive, tiny boxes with no character... also no parking spot.

Shaun R. S.

Great company. Definitely would recommend their houses