Home-Approved Building Surveyors Ltd - Guildford

Richard C.

Choosing Home-Approved Building Surveyors for our Level 3 survey was one of the best decisions we made during our property search. They were not only efficient but also incredibly attentive to detail. The surveyor spent a lot of time inspecting every corner of the property, making us feel assured that nothing was overlooked. The report was delivered quickly, and it included a section with cost estimates for repairs, which was invaluable for us as first-time buyers trying to budget. The follow-up call to discuss the report was also a great touch—no question was too small, and they were happy to provide additional explanations. A truly exceptional service that goes above and beyond!

Hollie S.

We've used Home Approved for two purchases now over the years and they've always been super professional and diligent. You can't fault the work they do and we've always had a really pleasant experience with regards to getting them booked in and the report that comes back, will 100% use them again in the future.

Hannah L.

We recently used Home-Approved for a Level 3 Survey and I wouldn’t hesitate in using them again or recommending to friends. The cost estimates were so helpful. Professional, friendly and always kept me up to date. Special thanks to Matthew and Rachel.

Rocky

TOTALLY AVOID!!!!!!!!!!!!!!!!!!!!!!!! ZERO STAR if I can do that.

I used them for the party wall services but finally turns out the worst service, time delay and over-charging, even cause me the lot problems for me.
This company are introduced by the design architect company for my planning phases in Jan, and started in earlier Feb.
But it spends 1.5 MONTHS for getting both sides acknowledgement form, in the meantime I have to talk to my neighbours myself that I feel I do communicating more than their work.
At that time, it’s confirmed two neighbours use a difference surveyors (one is Home-approved & one is LTD survey) for the schedule of condition, and suppose to start anyway, but….

Then it spent another 2 weeks to arrange the surveyor for the schedule of condition work, it booked at the same date for both.
On that day I met ONE surveyor and he do both of my neighbour, he finished his work so fast in 2 hours for both. This surveyor looks sub-contract for this job and nice.
I suppose the party wall awards can be served as soon as its done, but finally they said it’s take 4-6 weeks to finalise the award after survey, the nightmares started……

By the end of April, two weeks after the survey completed, and ask me about the architect drawings. And what, is it kidding me?
The architect drawings was ready in Feb from the design company, but they said they have a draft version received from Jan. Why they ask so late? Why not cooperate with architect company?
Anyway, I’m just forward the drawings to them.

In the meantime, I’m just prepare to rip-off something in my property and ask the advice from the junior surveyor Isabel, seems she didn’t understanding and try to STOP me for that.
I’ve already tell I’m not doing a loft conversion and just for prep works but it’s take me a lot of time for communicating.
Also I urge for the awards didn’t need to be served as the same time, I have to start the loft conversion firstly and the garage later. Firstly they are insist to wait for both but sounds weird to me.
Anyhow, I received one of the award by mid of May, 4 weeks after schedule of condition. The other award came by mid of Jun, another 4 weeks of the first award served!

Regarding to the over-charging problems, home-approved was charge me 5.5hours for the schedule of condition, as well as the final invoice charges additionally 0.5hour of time dealing matters, but find out its a administrator work only.
Besides, it is NOT included another LTD survey charge me another £1300 for survey cost. They can’t provided the reasonable explanation and stated that it was on the quotation which the terms are so “generable”.
When you asking the transparent evidence but they can’t provided. Also you never knows the hour of working before the invoice issued, never communicate to client before hand and this is way of working they are.
Also they serve you a Threatening tone if you not agree to paying the invoice, and you don’t feel they are sorry for that. It’s totally ridiculous as a service company manner!

BTW, I paid the invoice and relief my nightmare. YOU don’t need to reply on this comment as you deserve for that review! Enjoy and good luck!

Neil S.

Honestly such a lovely company to deal with. Building a house has been so stressful at times and there is a constant feel with trades and services that you are not getting good value for money.

Home-Approved are by far the best company I have dealt with in the whole process and make their best efforts to help you. Jill Sutcliffe is so lovely, attentive and always on hand to speak to you.

5 stars.. great company and will use again

William B.

We used Home-Approved for a survey when buying our house. The report was extremely thorough and the inclusion of repair cost estimates really helped us get a grip on what work would need doing. We also used them when we extended the property and needed a party wall agreement. They were excellent again and went beyond the call of duty to help our neighbour understand the process.

Ben S.

Really quick response times. They took the time to explain the different levels of survey so we could decide which was best for us and we received the report exactly when they said we would. Would definitely recommend.

Simon B.

I have used Home Approved Building Surveyors before and once again they were excellent. Very quick, efficient and helpful. Very much a company willing to go the extra mile to help. Survey was clear concise and informative. Thanks to all the team.