JSK Construction Services Ltd - Broxburn

Fergus M.

Had an insurance job at the house which required the kitchen floor and utility room floor to be replaced. Ryan and Lucas did the job, and it's excellent. It has been completed to a very high standard and looks great. We're very happy with the work performed. Lynsey at the office was very friendly and professional on the phone.

Terence O.

On Sunday 16th February, I reported leaking heating pipework to my home insurance emergency line, and I uploaded a photograph of the leaking part to the insurance company’s case tracking system.

On Monday 17th February, the emergency repair was assigned to JSK Construction Services Ltd, and an appointment was confirmed for Wednesday 19th February.

I waited in all day Wednesday 19th February however the JSK plumber did not show up. I later found out that the plumber had recorded that he could not access my home due to it being on a single-track road that was blocked. This is a lie, my home is in fact located on a two way city road, this can easily be confirmed using Google Street View. I guess the lazy plumber couldn’t be bothered with the job and just wanted to go home.

The insurance company arranged a new appointment for Monday 24th February. On this occasion the plumber did arrive but was only here for about 10 seconds. He said a replacement part was required. I’m not sure why the plumber did not look at the photograph I had uploaded and brought the required part with him. He left and said someone from JSK would be in touch with a follow-up appointment date.

I’d still not heard anything by Thursday 27th February and I was becoming increasingly concerned as my heating pipework had been leaking for 11 days and I was frequently having to top up the boiler pressure to keep the heating and hot water working. This was supposed to be an emergency repair. So, I rang JSK, the lady who answered said they had no record of any visit on Monday 24th February or details of any required parts. It seems the lazy plumber had not recorded the visit or the required part. She said she would investigate and ring me back. Instead of investigating and ringing me back, she told the the insurance company that I had cancelled the job!

I told the insurance company that the job was not complete, so they reopened the case with JSK and an appointment was arranged for Friday 28th February. I waited in all day and yet again the JSK plumber failed to turn up!

I rang my insurance company late on Friday 28th February. The insurance company contacted JSK directly. JSK said they could not attend until Monday 3rd March. The insurance company told JSK this was unacceptable, the pipework had now been leaking for 12 days.

On Friday 28th February, my insurance company reassigned the job to WM. Donnelly & Company. WM Donnelly were excellent, they contacted me early on Saturday 1st March, arranged a video call to confirm what part was required, arrived with the part and had the repair completed before 1 pm on Saturday. They kept the insurance company case tracking system updated throughout.

To summarise, JSK failed to turn up as arranged, lied about why they did not turn up, when they did arrive they did not have the required part, they failed to record their visit or the required part, lied about the job being cancelled and failed to turn up on a second occasion. They left my heating system leaking for 12 days. Lazy, incompetent, liars.

I’ll be writing to my insurance company, I hope they cancel their contract with JSK.

charles P.

Totally incompetent. Had a plumber booked to do gas service on two separate days. On both occasions the engineer failed to turn up without having the courtesy of letting me know of his no show. Cannot give a zero star as the site won’t accept it. Receptionist who under pressure from me after the first no show should be cautioned against promising anything from her non caring company. Beyond disappointing.

Following numerous calls to 24/7 who subcontracted this company to carry out the boiler service eventually JSK sent Kevin who was efficient friendly and informative. A shame that JSK administration was so poor in the first instance. Had they sent him on time in the first time slot he would have got 5 stars. !!

Kenny T.

This company was allocated a job to fix an emergency leak in our home, got a message to say they would arrive between 09:30 and 15:30 on a Friday, had been reported to insurance prior to 08:00.

Had to call the insurance at 16:00 for an update then at 17:30 for an update and was advised they were not coming, no explanation.

Monday comes around at 10:25 they call to see if we still need our emergency leak fixed Enough said.

Gary H.

Completely incompetent. Waiting in for them to come fix boiler as no hot water or heating don’t have the decency to contact to say they won’t be coming. Left waiting in all day for them to attend, unable to go out and buy an electric heater to tide me over. Stuck with 6 month old whilst it’s -6 outside

Marion M.

Ross has just completed the installation of our new self-closing toilet seat. Easy peasy! Nothing was too much, including sourcing a seat that actually fitted. I had purchased the wrong one. Dah! I shoild have done this a month ago rather than try to fix it myself. Would highly recommend the quality of service and workmanship provided.

Sean M.

Appraisal for engineer driving the van LC24 VFD.

Didn’t catch your name, offered Danger Do Not Use stickers when he overheard City Plumbing didn’t have any to give me, helped me out. From one engineer to another, thanks mate 👍🏻

Darren M.

Terrible unreliable and failed to keep informed of service schedule automated phone system that when put thru to an actual person fails to answer and put on hold for ever until you give up and hang up