Kensa - Truro

Glen D.

Excellent after sales service.

My heat pump is 12 years old and had a problem. The tech department quickly helped with the issue and heating back on. Really pleased to call a company that knows their products.

Well done and thank you.

Mike S.

Just a fantastic company, with unparalled after sales service.

I purchased a ground source heat pump from Kensa 16 years ago, and the last couple of days I have had a problem with the programmer. Jordan, from their Technical Support Department was happy to spend a couple of hours on the phone with me today patiently talking me through the issues and getting my unit up and running again.

What company is prepared to spend time on you these days,16 years after you last gave them a penny? How many would just refer you to an emergency engineer, if that!

Kensa really are a first class British engineering success story. Great products and brilliant customer service. If you are thinking heat pump, ground or air source, you must contact them and put them in the mix in my opinion.

Dave H.

Kensa were the most Professional company we used throughout our new build, the customer care before, during and after the installation of our ground source heating system was outstanding.
Yesterday we had an electrical issue with our 7k compressor unit, I called the Chacewater department and spoke to Tom Morris from Technical support he guided me through the fault finding process on the phone, diagnosed the problem and had the new parts sorted for me to collect in 15mins of our phone call!
Top service!
I would highly recommend Kensa to anyone!

Old B. T.

The Kensa Heat Pump has worked perfectly with no faults for 11 years. Unfortunately the pressure has dropped on the underfloor heating circuits so the heat pump has gone into a fault mode. I emailed Kensa tech support and they responded immediately with a call and advice followed by a helpful email . What amazing first class service. Thank you Kensa.. Highly recommend

Caragh B.

Brilliant service from Karl in Technical support. He helped me over the phone for just under an hour, explained how my system worked in great detail. MY Kensa Heat pump is over 11 years old and with his detailed analysis I was able to solve the issue. Excellent service and saved me a call out charge. Thank you so much.

Sally L.

We have had a Kensa Compact for several years now. It is usually maintenance free and very rarely requires professional intervention.
On the few occasions we have sought assistance we have always found Kensa technical staff to be extremely helpful, informative and professional. I recently sought assistance in changing an installation setting on the heat pump and was talked through the procedure by Carl in a matter of minutes.
I cannot speak too highly of this company and would recommend them to anyone.

Tracy C.

Have had a heat pump supplied by Kensa since our house was built 14 years ago. It has been absolutely excellent. Extremely economical, without any servicing issues. A recent problem occurred when a capacitor failed. Technical support was immediate ( they replied to my enquiry with one hour ). They supplied the necessary replacement part over night. Special thanks to Carl (K? ) who was particularly knowledgeable,helpful and even telephoned to check that the repair had gone well. Can not praise him and Kensa enough. Definitely the best customer service we’ve ever experienced. Many thanks Carl

Edward F.

I have 2 13kw units installed and they have been running smoothly for the past 2 years without problems. Recently contacted Kensa for some advice and they replied very promptly. Excellent product and service.