Lancashire Double Glazing Group Ltd - Preston

Claire M.

I have had LDG fit windows and doors at my house/garage twice now to spread cost and make more manageable for me. Excellent job , from Simon who attended to quote, through to Harry fitting and dealing with Chloe /Heather in the office I had 5 star service! All staff have been efficient , thorough and responsive. Excellent workmanship and tidy fitters. Thanks again.

Hannah M.

Absolutely brilliant from beginning to end. We had 10 windows, French doors and a new front door installed. The work took a day and a half and did a fantastic job, very pleased, thanks to everyone involved x

Matt B.

Simon our salesman was very friendly, not pushy and understood our budget. 4 windows replaced and the survey also revealed we needed some extra work we weren’t aware of to keep our house safe. John and Kallum our fitters done a great job, cleaned up well after themselves, were polite and done the job in good time. Many thanks again, Matt and Katie

Tim P.

Superb service salesman Simon was really friendly helpful and polite. Arrived on time was professional and gave a good quote.
The installer Harry was just as professional. Arrived on time, got the job done in a timely manner and left the place clean after. All round great service and would recommend them to anyone asking about doors or windows.

Steve R.

Thank you, Harry, for the outstanding job! My entire family is thrilled with the results. I want to extend my congratulations to Lancashire Double Glazing for delivering a top-notch product. I confidently rate the customer service as a perfect 💯 %.

Jordan T.

Owen was a great salesman. Very polite and very friendly without being pushy or over bearing he secured the deal. Was advised of a 2-3 day install on the entire house. Obviously things run over and in the end it eventually went to about 2 weeks due to only working 4 days per week.

We asked for 30 min notification prior to turning up on three separate occasions and not once did that happen. One day they didn't turn up at all. Once installed they looked great from a distance but when you got closer it was a mess. I'd probably be hopeless at using silicone - but so was whoever did this one. I think 3 out of 6 windows needed silicone taking off and redoing. After the panelling was added and re silicone it did look so much better and they wasted no time in getting things sorted out once notified.

The welds on the frames are somewhat visible where the white has bled on the top of the grey. Most frames covered in transfer . Which all eventually can be filled in with a paint pen and the transfer can be rubbed off with a bit of elbow grease. They shouldn't really leave manufacturers before this is done but that's just my opinion. Some frames were scraped and scratched and handles scratched . These were flagged and these was rectified.

Workmen we're polite and friendly and very easy to get on with. They cleaned up after themselves every shift and worked hard to get things done.

The back door wouldn't lock at all. Had to leave completely unlocked overnight until someone could come and check it. Had to be readjusted and is now fine.

One of the panes of glass on the patio door 'shattered' during installation so we waited around 4 days after the installation was complete for a replacement. Once again no 30 min warning just turned up at the door. As soon as this piece of glass was fitted - like literally 2 whole minutes of leaving the house - the phone then rang from the office asking to settle the invoice . Which is completely and utterly rude to be asking for money after all the crap that went wrong without checking the pane.
Good job we didn't pay as the replacement glass we got had a massive scratch on the inside of the double glazing to which we waited another 2 to 3 days for that replacement.

Finally almost 3 weeks from start date we was at 100% , the windows and doors look brilliant now and it was a definite improvement over how it was before we started. Ultimately when you spend this much money you just expect things to be perfect and right the first time. I can't help but think we could have saved a couple thousand pounds and got the same result if not better somewhere else. It's unfair to give any lower than a 3 and I can't find reason to give any more also.

So I would say use at your own peril but please please check the work over and over again. In 20 years time - if they last that long - I probably wouldn't use this company again unfortunately and I wouldn't recommend to a friend or family . Maybe we just got a bad wave of hiccups based on the other reviews but that's my personal opinion.

Barbara S.

Absolutely fantastic job from start to finish had 10 windows fitted and patio door. Jim and jason did a fantastic job they take pride in their work they even cleaned up after themselves. I would definitely recommend this company nothing to much trouble.

Christine D.

From start to finish LDG deserve 10/10. Tony who came to give me an estimate was so customer focused and pleasant. That’s the first reason I decided that I was going to have them. I did have other quotes but Tony’s customer service blew them out it the park.
The window fitters Paul and Lauren were excellent. Professional, friendly constantly keeping me in the loop of what they were doing on the day and making sure I agreed. They are an asset to the company. If you want windows/doors just go to the best and that really is LDG. Outstanding!!!