LUXE Microcement Manchester Venetian Plaster Manchester - Bury

Raf M.

Jack of all trades master of none!!! Have a look at my pictures and you can see for yourself.

Where do we start!! Before James carried out the job he visited few times to make sure everything was as promised and stated he is a qualified plumber. We were promised that the job would take 2-3 weeks to complete job nearly two months and NOT completed bathroom.

We paid him the 40% before carrying out the job which was agreed and rest to be paid on completion.

Promised a date to start the job late August and was told that house needs to be empty for the removal of the bathroom suit. We booked a Airbnb for a week costing around £800 but James and his team failed to turn up. We wasted a week on Airbnb costs that he failed to attend.

When he did eventually arrive it would be only got a few hours of work and would leave for other jobs. There is no dedication or commitment to your particular job and rush the job then makes mistakes.

First one being foot through the kitchen ceiling. Damaged our brand new bathroom shelve, blaming it on the product that it is too cheap. Damaged towels radiator with scratches. Blemishes in the work.

We’ve recently bought our place which is a really old property and informed James the hot and cold water is on the wrong way. He failed to address this issue and connected all the taps and shower mixer the wrong way and made the shower either too hot or too cold. Blamed us for the plumbing being incorrect. Hang on… your the plumber not us. Eventually he had to cut a box in the new microcemented bathroom to fixed the issue.

James insisted on further payment in phases as the job progressed but then it came to a point where we were threatened that he would not come to the job if he did not get paid. He also says no one has his product so you feel like you have to use him. His microcement comes from Spain and company name is Resistone Microcement Evolution.

We were happy to pay if we were seeing positive progression but due to the lack of commitment from James we held back on some of the funds until completion which to date is not completed.

If you’re thinking of going with Luxe Microcement think again. There are other companies out there that charge the similar rates and have better reviews.

Will S.

Luxe Microcement/James micro-cemented our extension floor, kitchen, worktops and downstairs toilet last year for us. I'm not one for reviews normally and like most I tend to only consider doing so when things don't go right. But seeing some other reviews I felt it would be only fair to speak of our positive experience working with James.

We wanted quite an organic natural feel to our kitchen worktops and splash with a seamless finish. We werent sure how to achieve this with a budget that had been battered by the build and thats when we came across micro-cement. James was really helpful from the off at explaining the application process and expected finish of what we would get and did lots of colour samples to find a colour that my very particular other half wanted.

Once the project started James was really clear on what was being done and why. Naively we had thought it was something like plaster that would just be done in one hit but the reality is that due to the multiple applications of it, he would need to do multiple site visits between cures. As I remember it was the prep, then approx three applications and then finally sealing the floors and worktops. And then some time before it could be used. So it can feel like a slow process at times but thats the nature of the beast unfortunately.

We couldn't be happier with the work that was done and were amazed (as are many friends) at the cost of the large area we did - we constantly talk about how much it would have cost us to do in stone or composite. James was really generous as well and even micro-cemented a table top free of charge which we had asked him to price for as an add on whilst he was here, which we didn't expect.

This honest review and photos hopefully give people considering the process some perspective on our experience. We have recently reengaged with James to do our bathroom fit out as a mix of micro-cement, plaster and tile which I think is testament to our confidence in his craftsmanship.

Megan H.

Amazing work by the Luxe Microcement team on my kitchen worktops! They give such a luxury feel!!

altahir B.

As a professional in electrical and network installations, I don’t typically write posts about other businesses. However, I feel compelled to speak up when I see customers suffer due to subpar workmanship and unprofessional behavior. It’s simply unacceptable for clients to be left disappointed after spending their hard-earned money.

For clarity, LUXE has never done any work for me directly, and they likely would never get the chance. Based on my experience addressing issues with their work, I cannot recommend this company to anyone. Companies operating in this manner should be held accountable.

I was recently called to a client’s home to carry out rewiring and other remedial work in their bathroom. The original stud frame built by LUXE was noticeably slanted—indicative of not using a spirit level. When I revisited the property a month later, I was appalled to see the poor state of the work. The micro cement finish was uneven, bumpy, and patchy, with plasterboard lines still visible in some areas. It was amateurish at best and completely unprofessional.

Having worked alongside numerous contractors and companies, I have never seen such unacceptable standards. After reviewing feedback from other customers online, it’s clear that LUXE has left a trail of dissatisfaction. Instead of making excuses, they should take responsibility and offer substantial refunds to their clients for such substandard work.

If anyone would like photographic evidence of the work I’ve described, feel free to respond to this post, and I’ll gladly provide it.

Mark F.

Astounded by the work done in both my bathroom and on kitchen work tops, the finish is just as I chose when looking through the samples James put together for me when I couldn’t decide entirely on the finish I wanted, he made sure everyday that it was definitely the colour that I wanted which I’m sure anyone would appreciate when wanting something like this done, honestly really happy with everything he’s done and a truly top man wanting to make his business the best it can be.

paula L.

I’m hoping some constructive criticism might help this business whilst also highlighting to other potential customers my experience.

The pre-sale service was excellent- sample boards, good communication and attention to my concerns about the challenges with my uneven floor.

When it came to the actual job my experience was different - not starting on time even though I’d paid 50% of the price up front to ‘secure’ the dates. Poor communication around when they would be at my home to do the work; not turning up or turning up late. There was little attention to detail - for example the uneven floor area which was my initial concern didn’t receive any extra work to help level this (I’ve since had this levelled by another firm); carpet grips were left in place with self level applied and later pulled up when I pointed this out; not using masking tape because ran out. It didn’t give me any confidence in the finished work so I stopped the job. I haven’t heard anything back from the company about the £2.5k I paid upfront and only received a coat of self level and base coat. Disappointing as I’m a fair person and feel completely let down.

Nicola M.

High class workman ship, very reliable and would recommend James to friends will definitely be using his services again 🤩

George

Thank you James and son for doing such a professional job and turning up when you said you would and getting the job done.
Excellent.