Mace Davies Associates - Gravesend

Anthony C.

I am writing this review to express my extreme dissatisfaction with the service provided by Chris Mace, the party wall surveyor.

From the very beginning, the lack of updates and feedback has been nothing short of appalling. Despite multiple attempts, Mr. Mace has consistently failed to return calls or messages. The office line continually redirects me to a virtual assistant who proves unhelpful and incapable of providing substantive information.

The complete absence of progress updates, feedback, and responsiveness to calls and messages is utterly unacceptable. Despite my repeated attempts to seek information and clarification, there has been no effort on Mr. Mace's part to communicate or address my concerns.

The situation has been further aggravated by the fact that over six months have passed with no discernible progress. This complete disregard for communication and the failure to provide even the most basic updates have resulted in significant frustration and inconvenience.

This entire experience with Chris Mace has been nothing short of a nightmare, with no improvement from start to finish. The complete lack of professionalism and failure to meet basic expectations have not only been frustrating but have also led to significant inconvenience and delays.

In light of my experience, I strongly caution anyone considering Chris Mace's services to reconsider. The level of professionalism and customer service provided has been nothing short of disgraceful.

Emily

We have just had a Level 2 home buyers survey completed by Chris Mace. Great communication, Report came back quickly and was highly detailed.

Geetesh A.

We got our snagging done with Mace Davies. we had follow up questions chris was not ready to acknowledge the gap. There were some inconsistencies in the report as well where an item was tagged against a photo but that photo was not part of the report.
There were a few good findings in the report but overall not a satisfactory service as expected from a professional agency.

David M.

We recently submitted a planning application for a loft conversion and started to receive letters from party wall surveyors, some were forceful and intimidating.

We undertook our own research and came across Mace Davies. Chris was very approachable and took the time to discuss the process and the implications to us and our neighbour. We jointly appointed Chris with our neighbour who prepared a detailed schedule of condition of our neighbours property and prepared a party wall award which allowed our builder to start.

We found Chris to be very thorough and quickly responded to our queries. We would gladly use Chris again and will recommend him in the future.

Tony

We used Mace Davies when we decided to build an extension to our house. For us it was quite a daunting project as we hadn't done anything like it before but Chris was able to give us advice and explain clearly what each step of the process would involve and what to look out for.

We felt comfortable asking the questions and were confident with the advice given. Overall we received a professional, friendly and efficient service - which kept our stress levels under control - so comes recommended from us! Thanks Chris!

Maria G.

I would like to give a Testimonial in respect of Mr Chris Mace of Mace Davies Chartered Surveyors.
Buying a house is probably the biggest purchase we will ever make. It can turn out to be quite a daunting experience. After you've maybe looked at a number of properties and identified the one you think suits you best, got your heart racing at the finance you have to arrange you then need to make sure the one you've chosen isn't going to give you any nasty surprises.
The house was around 100 years old and had not had any remedial work since the early 1970's. It had sheets double glazing just fixed to the inside of the sash windows, a distinct musky odour from the ancient soft furnishings. An aqua coloured bathroom reminiscent of my childhood and a brown kitchen with what looked like flooring on its walls, and a dilapidated lean to conservatory. The garden had been completely let go with a large amount of mature trees.
I of course was viewing with my rose tinted glasses on and imagining how fantastic it could be, but I needed a reality check to find out if this building was structurally sound and would be worth the money.
So that's why I invited Chris Mace to come and do a full survey for me. Firstly he was able to walk me round the house and point out the construction and educate me a bit about some of the building processes, particularly the wooden floor and air bricks. He was able to point out some issues just by eye before completing a full survey taking a few hours.
Essentially the house was just old and had not been maintained internally or externally for some time. Chris provided a detailed report which contained photo to illustrate any areas of concern. My solicitor and I were able to pick through and fully investigate the areas of concern. After investigations I was happy to proceed with the purchase.
So I'm going to quote this wise piece of advice Matthew 7:24-27
Build Your House on the Rock
“Everyone then who hears these words of mine and does them will be like a wise man who built his house on the rock. And the rain fell, and the floods came, and the winds blew and beat on that house, but it did not fall, because it had been founded on the rock. And everyone who hears these words of mine and does not do them will be like a foolish man who built his house on the sand. And the rain fell, and the floods came, and the winds blew and beat against that house, and it fell, and great was the fall of it.”

So be a Wise Man and give Chris Mace a call.
I'll be recommending Chris as a surveyor to my friends, family and business clients. Thank Chris, great work!

Mital C.

We appointed Chris for undertaking a home survey for a semi detached property. Chris was initially professional and undertook the survey. However once the survey was completed, we paid the fees and after we received the report, Chris went AWOL when we raised follow up questions on some findings in the report. We waited for weeks, followed up on emails and also called his office (who kept apologising and saying that he was busy but will get back) but he never acknowledged our emails or called back. After few weeks we got an email from him citing personal reasons which we understood and waited again. When we checked back with him after 2 weeks, he didnt reply. We called his office and they said he was out on a survey and busy, but he emailed later that day still making excuse and stating that he hadnt got back to work. There were some inconsistent findings in the report and we really wanted his views on our follow up questions but it turned out to be an impossible onerous exercise! Chris is professional and responsive only until he gets his fees! No care or concern for his clients after...HIGHLY DO NOT RECOMMEND HIM BASED ON OUR EXPERIENCE.

Joanna H.

Wonderful service. Chris Mace is very professional & efficient. We are so pleased with our Home Buyers Survey, very in depth & definitely helped to put our minds at ease. Chris is easily approachable & will happily answer any questions you may have. We will definitely recommend his services to family & friends. Thank you - From Joanna & Chris Hill