Martin & Co Gainsborough Letting & Estate Agents - Lincolnshire

Lovelle Gainsborough E.A

In such a challenging industry, we believe it’s essential to acknowledge the hard work and professionalism of the staff. A big thank you to Sinead, Henrietta, and Stacey. Working together to support our mutual clients has been a pleasure, and they are a real credit to the company.

Eleni Koushiappi

Dreadful customer service and communication from both sales team and lettings team. It's as if they are not interested in making a sale. I emailed and called multiple times in the last 2 weeks, spoke to 3 different people about viewing few properties but none of them ever got back to me - each time taking my contact details all over again and assuring me they'll get back to me. Unorganised and disinterested, avoid!

Robert Hanley

Where do I start!!! I will give the short version.
I called up a couple of days ago to book a viewing on a property (92 High Street, Scotter).
I was asked the question do I have a property I am selling to which I answered yes!
I was then asked is it on the market? I explained not at this precise moment to which they responded then you can’t view this property!
I explained to the young lady that I have Martin & Co in my local area ( this review is no reflection on the Tamworth branch as they are brilliant) coming out to take images etc… in the next week and it will then be going on the market if I like the property I wish to view! I explained I would be relocating from the midlands and wanted to be sure.
I also explained that the last 3 properties sold in my area ALL sold in less than 48 hours.
I was then told she needs to speak to her manager as this is their policy as she would call me back!
I waited but no return call so, I called back but she wasn’t available but a message was taken by the letting team! Still no call so I called again and this time the accounts team answered as sales were not available and a message was taken!
Guess what no call back! Eventually I got a through to the sales team and…… she said my manager said no! I explained that you haven’t asked me any further questions about my financial position and I can assure you I am in a position to offer if I like the property! She then went quiet for around 2 minutes and said I have spoken to my manager and he said the vendor doesn’t want you viewing it!!! WOW
She said if you’re not happy speak to my manager! I said that would be lovely could you put him on the phone……. Apparently Alex will ring me back!!
I’m not going to hold my breath!

This review is only about the Gainsborough Martin & Co not any of the others!

If you are selling your property with this branch please be aware that they are a bunch of amateurs that really will not represent you well at all! As a buyer I have decided although I do want to move to the area I would not buy a property from this branch.

Also just an FYI as I wasn’t aware that Martin & Co are a franchise so all owned by different people.

Andy speirs

Absolutely dreadful agency to deal with if you are a landlord. No consistency with the staff you deal with, mixed communications….when they actually bother to respond to emails!! And as for their finance department, well that’s just beyond words!

I have two properties under their so called ‘management’ and I have pulled the plug. Total waste of money! Can’t wait to get away from them! Management agencies are supposed to take some of the stress out of being a landlord. Unfortunately, Martin & Co (Gainsborough Branch) do the opposite. Avoid at all costs!!!!!

Update

I have now officially parted company with this agency. Reading some of the other reviews it seems I am not the only disappointed landlord!

Twenty years of being a landlord both in the UK and abroad I can without doubt say they are the most unprofessional letting agency I have ever dealt with.

Don’t waste your money engaging them to manage your property if you are a landlord. They really don’t have a clue!

Cadence

Such a friendly and inviting team.
Made the transition into my house smooth and really easy.
Sarah, Emma, and Stacey were all really helpful. They made sure that any questions i had were answered and made the whole process really quick and easy.
They solved problems that came up really fast and professionally and made me feel safe and secure.

charlie jackson

Was on the market for a while until Alex came along, soon got it moving with more interest than we had had for ages. We eventually sold even though the buyer was a complete pain in the rear, Alex navigated the sale to completion
Thanks Alex for all your hard work, dedication and professionalism

Kenneth Cartwright

despite not getting the house i really wanted, i was so impressed by the whole lettings team at martinco, especially Stacey who was especially helpful through the application process. the whole team appears so organised and happy to help. i would love to have you be my managing agent one day.
Kenneth

Robert Jarrold

Moved into my property through Martin and co in may such a lovely team do everything possible to help with everything you need Stacey is brilliant with us anytime I need anything she is straight there helping and doing everything she can for us really appreciate what she does for us can not thank them enough in nearly 2 months of being with them?