MKM Building Supplies Bolton - Bolton

Nadia S

I am writing to express my deep dissatisfaction with the recent service I received from your company. The experience was frustrating, time-consuming, and utterly unprofessional.

I placed a simple order for limestone chippings with the agreed understanding that delivery would occur on Wednesday. When I called that day to confirm, I was assured the delivery would arrive by 16:00. However, no one arrived. When I called again at 16:30, I was told by your representative that there was no clear information about the delivery and that it might be delayed until Thursday.

On Thursday, I called in the morning to confirm the delivery and spoke with the “manager.” He claimed that the delivery driver had attempted to deliver the chippings the previous day but could not fit his truck in our street, and that he had called me several times. This was not the case, as I did not receive any calls. I explained that this delay was highly inconvenient, as I had arranged for workers to be on-site based on the agreed delivery time. The manager then stated the earliest the delivery could be made was Saturday, which was unacceptable. After some discussion, we agreed the chippings would be delivered later that day, and I would receive a call to confirm.

Shortly after, I received a call from the manager, who claimed he had tried to contact me again, but I had not received any calls. He suggested there was an issue with my phone, which I disagreed with. I even offered to provide an alternative contact number, but he refused, implying that it was my fault for having a faulty phone. His attitude was dismissive and unprofessional, and he offered no viable solution to the communication issue, despite my attempts to cooperate, by offering another contact number.

Later in the day, after another failed attempt to confirm the delivery, I was told it would arrive within an hour. When the delivery driver finally arrived, he spent less than two minutes on-site and was unwilling to maneuver his vehicle to deliver the chippings, despite there being adequate space as confirmed by previous deliveries. It was only after much insistence and having to move a neighbor’s car that the delivery was finally completed.

The level of incompetence, rudeness, and lack of professionalism displayed throughout this entire process is unacceptable. My time was wasted, my workers were left idle, and I was treated with a complete lack of respect!

Stephen Kempt

Top quality products and even better service..?

Charlotte and the team down at MKM_Bolton are always welcoming and friendly, have been great to work with - particularly when it has come down to choosing materials and finishes for our projects?, and they have been competitive on price too...

With our usual supplier going P?P last month it's great timing for us and a will keep us going on future projects..?

James Jameson

Recently bought some supplies from this branch and have to say I was incredibly impressed by the staff and their helpful service. They all greeted me nicely, especially Scott as he was helping out in getting me the best deals. Andrew and Luke were great as well with all the knowledge of the trade and materials they had. Will be recommending this branch to everyone. Great work, keep it up!

Thomas Mcnamara

Overall our dealings with MKM Bolton were fantastic. We had a few changes whilst our bathroom was being fitted and all queries were dealt with as efficiently as possible. James who helped to design our new bathroom, was excellent from the very beginning. Always showing concern and being very helpful throughout. Would highly recommend James and MKM if you are looking for quality at a reasonable price. The kitchen is the next project and will not hesitate to return to them for a design. Thanks also to Sonia for stepping in when James was not available.

Stephanie Pierre

Ordered some extra kitchen cabinets for our new build and the level of service was amazing! Charlotte was very helpful when we placed the order ensuring the new cupboards & handles matched our current kitchen. Delivery was quick and easy! Highly recommend for all your interior and exterior building needs. Will definitely be placing an order again soon .

Swe swe Aung

Jodie at MKM Bolton was very helpful. We made a lot of changes when we purchased our kitchen. She was very patient, calm and understanding. She had been very supportive keep up the good work. I highly recommend Jodie. Thank you so much

M Proof

Great lads in the office, always smiling and very friendly. I called in for cement bags and Luke showed me a variety of options, I had no idea there were so many. He and his colleagues, Scott and Andrew, recommended me the best one for my needs and am super happy with the result. Great service!

Lisa Ditchfield

Excellent service from the guys at MKM Bolton. Absolutely love my kitchen Charlotte was excellent in the planning I had no idea how I wanted it but she knew and it’s turned out perfect. The aftercare and customer service from them has been second to non. I will be back soon for my bathroom. Would definitely recommend.