New Driveway Company - Wallingford

John Morath

Back in May this year we did a lot of research to find a supplier that we felt we could trust to do a high-end, quality job on a new patio and garden room. This led us to finding the New Home Improvement Group; our initial thoughts were - a solid set of accounts (companies house) and a professional looking website detailing the process - inc. positive reviews & testimonials. So worth contacting…

This led to an initial consultation with Darren (MD) at the house who walked us through the process and gave us ideas on the different materials choices, how the process would work, and the timescales involved. My takeaway from this meeting was I liked the idea that there would be various specialist to carry of the specific work – groundworks team, patio team, carpenters etc. It certainly wasn’t a one-man band plus he obviously knew what he was doing!

After approving the quotation, detailed plans were drawn up and the project team came onsite a couple of days before work started to ensure we understood the plan - material delivery, which team would be onsite and for how long etc.

Fast forward 12 weeks we have a wonderful new patio, new bifold doors fitted to the house and a new garden room (gym and music room).

My takeaways from the whole experience:
• Added value to the house
• Completed some additional extra jobs without asking for additional money! Not something I asked for, something they felt was right to do!
• Patio guys were an amazing crew – high end finish!
• Garden room (30sq.mtr) looks amazing – high-end material and finish.
• Would recommend without a moment’s hesitation.

No doubt the building trade is a hard profession to keep all clients happy – sickness, weather delays, some people expectations of perfection etc. and therefore there is always going to be negative reviews in this industry, however I can honestly say I wouldn’t be one of them!

Darren Parker

Updated Oct '24. Having been so pleased with the garden, New Driveway Company have just completed a driveway renovation and move of front door for us. We are again, absolutely thrilled with the people the product and the process. The initial planning process was straighforward. The team who did the driveway did a great job and we're suprisingly quick, given the scope. Project mgmt. provided an easy single point of contact. And finally Christian and Henry who moved the front door were superb. Cannot recommend this company highly enough.

We could not be happier with the garden, The New Driveway Company created for us. From initial quoting, through undertaking the work, the entire service was faultless and fairly priced. Comms around scheduling and progress were great, we were consulted throughout delivery and the lads cleared up at the end of every day. It's challenging finding trustworthy trades, but anything construction-related, we will exclusively use The New Driveway Company. Thanks, Team!

Trevor Long

The New Driveway Company is part of the New Home Improvement Group.
The New Home Improvement Group
I reluctantly need to share concerns about The New Home Improvement Group following work they carried out to install bifold doors, build a wall and construct a patio. If you are thinking of commissioning them to carry out work, be very careful. The initial planning was good but problems started to occur from day one of the project work, when it was clear that the team were not aware of detailed requirements and there was little guidance from a project manager. I had to step in and soon found that I had to continue throughout the whole project to guide and supervise in order to correct errors, of which there were many, advise on specifications, and monitor and lead progress. Project management from The New Home Improvement Group was deeply lacking.

Two specific serious concerns are first, the bifold doors were initially installed incorrectly. The New Home Improvement Group have attempted to install them correctly but, without the necessary competence, have been unable to and I have now lost confidence that they would ever be able to, making excuses that the supplier is to blame. Second, with insufficient protection, ‘type one’ material was stored on our driveway. They then used an excavator to move it, badly damaging our drive. They have refused to carry out any repair or rectification work. We now have to live with the damaged drive.

What started as a promising relationship soon deteriorated primarily because of a lack of project supervision by the company, and a lack of care and competence. I am sure that there will be clients who are satisfied with The New Home Improvement Group, that the company would be able to create explanations for our experiences, and conjure up glowing testimonies, however if you are considering commissioning them, be prepared for many issues during the project and quite possibly to have to carry out much of the supervision work yourself.

Gail Lewis

All you would expect from an experienced high-quality company The paving team worked continually and at a frightening pace. Their interactions with the customer were fine, the men provided suggestions and solutions, very reassuring. The clear-up was adequate and all waste was skipped. A minor safety comment - the electrics on the concrete mixer were defective (on-off switch), not the sort of problem you need when water is involved.

The carpenter excelled himself, he is very skilled and experienced.

Almona Choudhury

The installers at the New Driveway Company did an excellent job at laying my new driveway last summer. However, I had mixed experience with the family who run the business from understanding and appreciative to misogyny and rudeness. A pity to an otherwise good experience.

Linda Covill

We highly recommend New Driveway Company. Work started on the day promised, team of workers worked very hard and were extremely tidy, good comms with the office staff too. We had a porcelain patio laid and it looks amazing!

Mark Horner

Darren and team did an amazing job on our driveway. The build went very smoothly and they catered for changes we wanted to make throughout the build to give perfect service. The quality of the driveway and the craftsmanship on the patio receives regular compliments from visitors . Cant praise them enough!

ehsan mostafavi

Extremely professional and friendly team.When deciding to do our patio ,after doing the usual research our final decision was the New Driveway Company.
Lindsay was my first contact, she was extremely welcoming and helpful,actually she is the one who does all the coordinating work, which can be quite stressful.
From the very beginning everything went so smoothly,after few visits and consultations we were given a date for the job to start.
The star of the show was the team who carried out the work led by Lani.
Lani was extremely courteous and professional and always informed me of what he was going to do, very hard working team.
They did deliver what was exactly promised.
I do recommend them without any hesitation.