New Home Quality Control - Swansea

Jess W.

I went with New Home Quality Control because it was recommended to us by a friend. Both my partner and I are very happy with their thorough report, messaging or ringing to update us throughout our snagging process. Also, they can help you at any time after the snagging has taken place. I would highly recommend them for your new home. It just helps put your mind at rest that you don't suddenly find something wrong when you move in. Any issue will be identified and you can see it on the picture that is taken by your snagger and the location of it is on the report you receive afterwards. Very impressed! Thank you to my snagger that I had!

Tariq A.

I had an absolutely fantastic experience with NHQC. After submitting a request via their online form, I was contacted within 24 hours with a clear quote and a proposed date. The process was seamless—after paying a small deposit, my inspector, Paul, introduced himself via text, and we quickly agreed on a time for the inspection.

Despite severe weather on the day of the inspection, Paul still made an effort to reach me, even though he lives two hours away! Out of concern for his safety, I advised him to turn back, and the company promptly helped me reschedule with no hassle. Their responsiveness was top-notch.

When Paul arrived on the rescheduled date, he was punctual, professional, and incredibly thorough. His attention to detail was impressive—spotting things I hadn’t even noticed, such as cracked window panels and misaligned pipes, before officially starting the inspection! He provided us with a comprehensive report, complete with building guidelines and detailed pictures, making it easy to address the issues with the builders.

Overall, I couldn’t be more pleased. The service was excellent, the communication was efficient, and I truly feel I received fantastic value for my money. Highly recommended!

Rebecca B.

Orlando came to review my new build property. He kept me updated on his time of arrival and took the time to explain the whole process before starting his review.
I was able to leave my keys with him, trusting him completely.
He's given me a full report of the house with pictures and a description.
Very happy with Orlando and his work, he's a great guy. Would recommend this company to anyone.

Franco M.

I recently had the pleasure of dealing with Helen from New Home Quality Control, and I can't recommend her highly enough. From start to finish, she was incredibly professional, courteous, and knowledgeable. Her expertise in NHBC rules and regulations was evident, and she took the time to explain everything in detail, ensuring I fully understood what to expect with my new home.

Helen went above and beyond to answer all my questions, no matter how big or small, and her patience and willingness to help were truly appreciated. She made the whole process seamless and stress-free, giving me complete confidence in the quality control checks. It’s rare to come across someone so dedicated to providing outstanding customer service.

If you're looking for reassurance and expert guidance during your new home journey, I highly recommend Helen and the team at New Home Quality Control.

Debbie

Not understanding building trade, regulations and the required standards to be met when buying my new build home I sought the help of New Home Quality Control.

Tony, who undertook the inspection was professional and courteous his experience in the building trade and knowledge of the regulations and tolerances was exceptional. He highlighted issues that I would never have identified which may lead to potential future problems.

A report was provided within 48 hours of the inspection.

I was grateful for the service provided, the detailed report was invaluable. A service worth paying for.

AJB B.

New Home Quality Control is a great company. We used them for a professional snag of our new build property. From booking our inspector to having the actual inspection, the process was seamless.

We received a full detailed report less than 24 hours after our inspection finished including images, details of issues and NHBC guidance.

Our inspector Glen was brilliant throughout. Glen was helpful, informative and friendly. I would 100% recommend the services of this company to anyone considering using them.

Thanks again for your help.

Jack S.

Excellent company to deal with. Everyone who I communicated with was very clear and efficient and our inspection was very kindly arranged with only a few weeks' notice. Anthony Morgan did our inspection and was extremely accessible throughout the whole process. He provided the full report very soon after performing the inspection and spoke me through it one evening on the phone, clearly explaining any areas that were of particular concern, their severity, and the requirement for my developer to rectify them. Tony was knowledgeable and realistic, and was happy to communicate with me outside of my working hours, during which I was unable to discuss things. He also reassured me that, having purchased the snag inspection service, we would retain access to New Home Quality Control's services and support for a follow-up time period, which was brilliant. It was good to know that should we experience any issues with the developer resolving the problems raised by the inspection, we could go back to New Home Quality Control and ask for their expertise and support in getting things done. Thank you for your excellent service. I highly recommend you to anyone!

J C.

Had the absolute pleasure of meeting Helen on Tuesday for her appointment at my new build property. Super professional and efficient producing the detailed report quickly for me. The report was really comprehensive and I can’t believe how many issues Helen identified for me and the fact I had missed so many!. The report was easy to read and backed up by photos showing the exact location and description of the issues. Thank you so much most definitely would recommend and use again.