Prime Oak - Wolverhampton

Jill J.

Ian from prime Oak came to adjust some roof lights and a door today.... He arrived at 7.30am after travelling 3.5 hours and was clean and efficient and friendly.... He tidied up beautifully afterwards and left everything spotless.. Thank you Ian!

mark T.

Update to Prime Oak’s response below. Prime Oak say they have taken action against customers on literally hundreds of occasions and we were one of those unfortunate customers. We can understand why Primeoak would want to paint a different picture to the facts, given they are trying to sell what is sold as a high end product and service, but cross them and the experience is very different.
- we entered into the contract in good faith and planned to build a cart shed costing c.£150k.
- our personal situation changed materially and we needed to defer the build - this was not possible unless we paid the next stage payment of £60k which we could not do at that point. Also, if we deferred the build we were told the price would be going up. Lose, lose situation for us.
- Primeoak repeatedly threatened legal action including sending us redacted examples of letters to other customers they had taken legal action against.
- we had to get a lawyer at great expense as the threats became too much to handle and the stress was over bearing - we needed expert help to try to stop them.
- we were repeatedly threatened with court action if we didn’t pay £60k - this the apparent ‘net profit’ from a £150k building.
- in the end we had to settle at £30k to stop their threats and our increasing legal fees.
- this isn’t about the process pre signing the contract - this is to illustrate what happened to us and apparently literally hundreds of other customers that were not able to complete their contract
- in our view, Primeoak suffered no loss - they hadn’t ordered materials, they didn’t have an idle workforce etc. etc. They received £6k from us pre the planning permission application which more than covers the cost of that process. They took £30k for doing absolutely nothing. Contracts are not completed every day for a whole host of reasons - what firm in this day and age sues their customers when they haven’t actually suffered a loss? Why would you not just move to the next customer in the production queue and show to your customers that you understand. You would receive better customer satisfaction, recommendations and returning customers.
As we’ve said previously - do not choose Primeoak unless you are 100% certain you can complete the contract or you are able to get legal advice on the contract before signing. Hopefully this review will get some customers to think twice before entering in to a contract with Primeoak and if we save even one person the horrific experience we have had then the time we are spending raising awareness is worth it.
See other reviews on trust pilot, google, Glassdoor with similar experiences too from customers and staff.

Maria B.

Brilliant job well done.sales man Steve fyffe very nice gentleman very informative great guy,he explained everything in detail,finish job was excellent,

Sally V.

Turned up for an appointment at Chipping Norton that was confirmed via email to be told; The person we were here to see hadn’t booked us in and wasn’t there. Great start!
Looking around the product we noticed previous water ingress, stains, dribble marks and screws popping through the plaster. For a premium product I didn’t expect to see this. We asked a few questions which couldn’t be answered by the owner of the company, who happened to be there. Doesn’t bode well if the owner doesn’t know their own product! Terrible service, we left after 20mins and no offer of a solution to the appointment situation.

James D.

Prime oak produced a beautiful show site at chipping Norton showing off there craftsmanship with the oak work and beautiful attention to detail!

Deborah D.

Special thanks to Rob, Barry and Ryan for building us a beautiful barn. Lovely to work with. A high quality and aesthetically beautiful finish.

Catriona V.

Caveat emptor

Before you decide to go with Prime Oak aka Julius Bahn, make sure to get quotes from other suppliers. By their own admission, their price for the roof of our building was massively higher than the going rate. We cancelled the roof with them and, despite a £6k penalty for cancellation (... I know!), we still saved £4k.
The company is in my view 'aggressive' and unaccommodating, once you've signed on the dotted line.
Be certain yo get your own groundworks/base built by a reputable builder (not one they recommend - we are still putting right a complete botch job from their recimmended builder. They deny recommending them but we have it on email from their sales rep).
Also, make sure all base beams are built on dwarf walls. They designed ours with the beams inside the garage base placed straight onto the concrete pad. They get soaked from incoming rain pooling on the concrete pad. Building Regs said it was OK, but everyone else I've spoken to says it's wrong and that the wood will rot over time.

Jonesy P.

An unpleasant company to deal with, very aggressive & once you sign your agreement their attitude changes dramatically. Numerous problems on our build & a fight to sort everything out. Would not recommend & would never use again.-