Redrow - Westley Green - Basildon

JG H.

Booked online. Went to wrong Redrow development in Basildon, not very well described. Felt like sales team were not expecting me, not very good at sales, didn’t feel welcome to ask questions. Lovely show homes but put me off especially as the home you would buy isn’t even built yet for such a large sum of money.

David C.

We had an appointment for a viewing and was greeted and assisted by Hannah. She was very bright and helpful throughout our time there and was always happy to answer our questions and give her professional advice. A very pleasant experience with her. Very happy with the homes they have on offer, build quality looks and feels high quality.

EWA L.

The customer service is top notch 👌 others should learn your act of presentation.

Loren C.

Really lovely development and everything you wish for in your dream home, the caveat is the way it is being sold.

The houses are way above the market price and there is zero room for any kind of negotiation.

Flooring and white goods are not included as standard. This is not mentioned upfront and unless you ask it will be a surprise bill at the end of your purchase.

There is a maintenance charge on top of the freehold purchase, which is unregulated. It makes me doubt this company and I am more and more leaned that this is a scam.

They are not doing anything illegal, but these additional charges just hike up your own monthly spend and you won't be living a peaceful life, which is what you hope for in your own home.

For a premium house purchase it should really be included as standard, otherwise it is just a rip off and a very sneaky business model to drive up your profits.

The customer experience could be improved by willing to offer more incentives that make the purchasing process more enjoyable, sorting out mortgages and solicitors is stressful enough - this is not fair on first time buyers who have worked hard to save for this kind of purchase. Their ethos on the website of making a home buying purchase as smooth as possible only fits with already wealthy customers.

Their target audience is definitely for the more wealthy people that have a lot of cash spare.

Very disappointed with my journey with them and my dream home crashed.

Hajer A.

Luxury houses, I loved them.

Rakesh S.

I had an appointment for my home viewing on Sunday, 28th Aug 2022, 11.45am, and I was there on time at the site after driving for over 20 miles, but the front office was locked and there was no one around. I called on the number posted on the door but no one picked up and I left a voice message on the call, and kept waiting for the call back. I also sent an email then and there to the Redrow team but I am yet to receive a response from them.

Peter F.

Anne from sales is a very rude lady and I will use that term very loosely, I was there to install an item into a property on this site, I am just a normal person working trying to get my work done, just hope it has better manners when it comes to dealing with people looking to buy a new home, only cos I would not buy a home from her. Just one rude evil lady, building team good set of blokes and very helpful.

Liberty E.

Lovely will be defiantly buying a house here when the time is ready 🙂