Reeds Rains Estate Agents Chesterfield - Chesterfield

Paul W.

We recently had an urgent need to move from our rental property. The team at Reeds Rains (Chesterfield) were absolutely incredible from start to finish. Their customer service, professionalism, and genuine care were second to none.

From the moment we made contact, Keeton and Liam made us feel welcome, understood our situation, and went above and beyond to ensure we got exactly what we needed. They took the time to listen, offered clear and helpful advice, and made the whole process completely stress-free (almost 😁).

The Chesterfield team are a true credit to Reeds Rains – their dedication, knowledge, and compassion made all the difference. We are now happily settled in our new home. We have total peace of mind, and gratitude for such excellent service.

Highly recommended – 5 stars all the way!

charlotte U.

Reeds Rains, has been an unexpected benefit to my husband and I these past couple of years since our landlady decided an outside party was needed to manage our house. We have regular inspectors; whi have been lovely and understanding; come and survey the house picking up on issues that we'd never thought to report, especially if we cannot solve the problems ourselves. In fact we've only reported one issue that has been quickly rectified. Liam at the Reeds Rains of Chesterfield has been especially helpful as circumstances have changed rather radically to our disappointment and has been a well of information and help.

Gurmit S.

I’ve received such amazing service from Jennifer; who I will instruct to sell our home, I felt it deserved a five star review. Her professionalism, knowledge and care has been outstanding and we feel truly looked after and in safe hands. We had a few agents out to value our home and we needn’t of bothered, the choice was obviously going to be Reeds Rains. She’s a real credit to the company.

Ezra A.

A bunch of crooks. Delayed paying my deposit back for months. I was warned by the agent who showed me the property to make sure I filled in the deposit protection scheme and others in the building also did not have their deposits returned. Reeds & Raines were forced to pay back the deposit, but this is not the behavior of a lawful decent company It should have been paid back in 10 working days but was delayed for many months. This is a very basic practice that in my experience is handled on the return of the keys. Utterly obnoxious and clearly trying to take money they have no right to AVOID.

I see you have responded....
Ah yes, thank you ever so much for your response. I do so love a bit of passive-aggressive gaslighting from a multi-million-pound estate agency.

You’re surprised I left a 1-star review?
Truly?
Are we all pretending that being five months late returning over £500 is, in your mind, excellent customer service?
Is this your company standard?
Would you be equally relaxed if a tenant paid rent five months late? “Ah well, he’s only 150 days behind, let’s give him a glowing reference!” No? I didn’t think so.

And the pièce de résistance: you blame a “dispute with the landlord.”
Very creative!
Shame it’s completely false, as confirmed by the deposit resolution service.
They stated — quite clearly — that no claim was made, no contact was received, and you were ordered to return the deposit within 5 working days of January 22nd. You did not. Again.
So not only did you fail to return it within the legally required 10 working days, you also ignored an official directive weeks later.

But please, do go on and tell me more about how you were the real victims here.

Let’s be honest: you held onto my money for nearly five months with no legal right to do so, and now you’re shocked — shocked! — that someone might not consider that acceptable. ....

As for the timing of the review — sorry if I didn’t write it sooner. Is it many months late? Not something you would do I suppose?

I’m leaving this review now, not out of bitterness, but because it’s my civic duty to warn others that your business model seems to rely on delay, obfuscation, and indifference.

There are many other reviews citing exactly the same shameful treatment. It’s almost as if this is a pattern, isn’t it?

Thank you for replying and giving me the perfect opportunity to highlight your behaviour again.

You’re an estate agency — and congratulations — you’ve managed to live down to every single stereotype.

lizzie R.

I have had the pleasure of working with Liam and Keaton in the chesterfield branch for coming up to a year now, most recently with a secondary property. They have helped me to manage my by to let properties with professionalism, knowledge (it's clear they have experience and know their stuff!) and kindness.

It is always a real joy speaking to them both, I would recommend to anyone and I wouldn't go anywhere else!

Thankyou both!

John W.

Buying or selling a house is a stressful experience but Chloe went over and above to make our experience as smooth as possible. She was simply wonderful, keeping us well informed of status and next steps all the way through the process…and done with her super-friendly charm too! Thankyou Chloe

Elizabeth W.

I can't thank Chloe Aram enough for all her help selling our property. I have been consistently impressed with her customer support and professionalism throughout this difficult sale. She has been honest, reliable and sensitive. Nothing has been too much trouble and I would highly recommend Chloe to anyone selling a property.

Dan A.

I truly believe had it not been for Chloe’s calm and sensible approach, both with myself and the vendor, the sale could have fallen through at various points. I am pleased to say, after a particularly lengthy conveyancing, the house is now mine thanks to Chloe’s management of the process. Thanks also to Rachel, Liam and Keaton for their support.