Stuart & Moffat Roofing Contractors - Dalkeith

Stuart & Moffat Roofing Contractors

Stuart & Moffat Roofing Contractors es una empresa especializada en servicios de techado, reparaciones de chimeneas y limpieza de chalderas en Dalkeith, Escocia.

Con más de 20 años de experiencia en el sector, esta empresa ha establecido una reputación sólida entre sus clientes por su profesionalismo, confiabilidad y alta calidad en el trabajo realizado.

Especialidades

• Roofing contractor
• Chimney services
• Gutter cleaning service
• Gutter service
• Window installation service

Esta empresa ofrece una amplia gama de servicios para satisfacer las necesidades de sus clientes, desde la reparación de techos hasta la instalación de ventanas y limpieza de chalderas.

Ubicación

Ubicada en Dalkeith, EH22 4AD, Escocia, esta empresa está bien conectada a la carretera y tiene fácil acceso para los clientes.

Para aquellos que buscan una empresa confiable y con experiencia en el sector, Stuart & Moffat Roofing Contractors es una excelente opción.

Información de contacto

Teléfono: 1315744721

Website: stuartandmoffatroofing.co.uk

Este servicio ofrece la oportunidad de trabajar con un equipo experimentado y comprometido con la calidad, para asegurar que sus necesidades estén cubiertas de la mejor manera posible.

👍 Reviews of Stuart & Moffat Roofing Contractors

Rachel A.

5/5

Very happy with the work and especially the service. It's a pleasure to be able to find tradespeople who are genuinely nice folk come on time, do what they say they will do, and do a good job. Daniel is one of those. Fixed my chimney and missing slates through rope access with the minimum of drama.

Gilly K.

5/5

Daniel and Malcolm did a great job replacing my Velux window at short notice. They came and assessed the job, including working out how to get up onto the roof, provided great communication throughout and did an excellent job fitting the window. No mess whatsoever and the whole job was done in less than 4 weeks. Very happy and thoroughly recommend.

Peter C.

5/5

We had two UPvc Velux windows fitted to replace our aging wooden ones. We were extremely happy with the company. The process to get the estimate was easy and friendly. The price was what we expected and good value to us.The process of fitting professional and speedy. Thanks to S&M.

Valerie D.

5/5

Stuart and Moffat replaced three large Velux windows for me and they made an excellent job. Windows look amazing. The staff were excellent, very friendly and professional. I would wholeheartedly recommend.

Alison H.

5/5

Swift an efficient quote for a flat roof in poor condition. They were happy to wait for 16 flats to reach agreement and collect money. Very good price and long guarantee.
Work done well and workmen polite and helpful. Minor delays due to weather, illness and other jobs running late.
I can recommend Stuart and Moffat Roofing.

Denise S.

1/5

The real test of a company’s customer service is how they deal with a situation when something goes wrong.
Stuart and Moffat Roofing fitted dry verge units onto our roof in July 2021. They were “happy to give a 5 year guarantee for the work” and their estimate stated they had “over 20 years experience between them, and pride themselves on their keen eye for detail and commitment to providing excellent customer care.” Not only did they not honour the guarantee, they also failed on all 3 statements.
In August 2021 one of the dry verge units started coming away from the roof so we asked if someone could fix it. We heard nothing so chased again, and eventually they came out to fix the loose unit.
In September 2021 one of the dry verge units came off the roof completely and landed in our garden. Again we phoned and emailed asking for someone to fix the fault. There was no reply from the company. Eight days later we still didn’t have a reply from them so we emailed stating that if they didn’t get in touch with a date to fix the problem we would employ another company to correct the issue and claim the cost from them as their work was still under guarantee. We also said we’d put a review on their website letting other customers know about their “customer care.” They arrived that week to reattach the unit. It was at that time I was told by Malcolm Moffat that some of the battens were rotting and they couldn’t get a “good bite.” However he said that he felt it was secure when they re attached it. I asked them to check the rest of the units to make sure they were secure as we were coming into the winter and I didn’t want anymore issues. Malcolm assured me the others were secure.
During the storm in November we lost multiple verge units from the roof and one hanging off and banging against the wall. Again we emailed Stuart and Moffat Roofing attaching photos of the damage and asking them to repair. It is worth noting that many of our neighbours have these dry verge units attached to their homes and not one house had any damage at all. We had a phone call saying someone would come out to fix the loose verge that was banging against the wall.
Then we received an email with another quote attached for £550+VAT stating that” as the tile battens were starting to rot they were unable to get a secure fixing,” and they had “ attached a quote for the works required to ensure this doesn’t happen again.” Not only do they not honour the guarantee for their work, they admit they didn’t get a secure fixing first time, and expected us to pay for them to redo the work. If they really do have 20 years experience and a keen eye for detail as stated in the estimate, they would have informed the customer of their findings and explained what was required to do the job correctly the first time. Instead they just screwed the dry verge units into rotting timber and sent out an invoice.
After a phone call to Citizens Advice, they recommended I use the Simple Claims Procedure on line through the Scottish Courts and Tribunal to obtain a refund for the poor workmanship. Stuart and Moffat Roofing did not respond to the claim so I asked the court to make a decision on the case and I was awarded a full refund plus court costs. Again they have not complied with the courts decision so it is now in the hands of Sheriff Officers.
Save yourself any hassle and go to a company that honour the guarantee for their work and when they say they strive for 100% customer satisfaction, they actually mean it.

linda J.

4/5

Their quotation was excellent value, as was their work. They were polite and considerate. The garden was left clean and tidy. Hopefully the scaffold will come down soon.

Ian D.

5/5

Met Danny on site to discuss water ingress from a flat roof. He was polite and turned up on time.
After inspection he prepared an estimate based on a localised treatment. He gave a realistic time scale based on his work load. He carried out the work on the date he agreed and provided photographic evidence. Can’t fault so far