The dt group chartered accountants, franchise business and funding experts - Swindon

Huseyin

I had an extremely disappointing experience with D&T. We engaged their services to prepare a business plan for a franchise project, but the final product was riddled with inaccuracies and discrepancies. Key data such as square footage, rental rates, and financial projections were incorrect, despite providing precise information from the outset.

When these issues were raised, the response was dismissive, shifting all responsibility to the data provided rather than acknowledging errors in their process. Furthermore, despite multiple follow-ups and feedback provided via easyStorage (who referred us to D&T), no meaningful revisions were made.

The lack of a proper review process before delivering the business plan raises serious concerns about their professionalism and attention to detail. For a service marketed as “sound and lender-ready,” the quality fell far short of expectations.

When I requested a refund due to the plan’s failure to meet basic standards, they refused outright, citing their “completed process” as justification, despite the product being unusable.

I would strongly caution against using D&T for business planning services. They do not take accountability for their mistakes, and their approach to customer service is both unhelpful and inflexible. A frustrating and costly experience.

Rev (.

Incredibly disappointed with the service. Used this business to obtain a franchise model with prospects to work together on other financial/admin matters going forward. However the model prepared was just a simple excel template they give to client and not even accurately reflective of our requests. Following up on the services we were met with little to no action. I would definitely not recommend using their services.

Katie M.

We have been badly let down by this company. From start to finish the communication has been completely unacceptable, on virtually every occasion I tried to contact our allocated accountant/s it took me sending multiple emails (often to other members of the team too) to get any response. A dialogue that should have taken days took months. We gave multiple points of feedback on the service, had multiple acknowledgements and apologies, even changing accountants at one point, but at no point did it ever improve. The final straw was finding out our bookkeeper a month after the event (and even then we hadn't been informed, we found out from an out of office reply). Even when I made a formal complaint it took weeks before anyone even acknowledged it, and several more weeks before getting any feedback. Having felt we had no choice but to leave, D&T are now refusing to refund thousands for work we paid for in advance, work that has not even been started. This feels nothing short of immoral. Their justification is that "you've signed a contract and we COULD do the work"...but how is it justifiable to keep a customer's money when they've been badly let down, they have no faith left in you, and the work hasn't even been started?!

J C.

I have been with D&T 11+ years and they provide a range of services for both of my businesses. They offer clear guidance and are geared for the 21st century needs whilst still seeking to provide great customer services. Unlike many other accountants, they translate the complex into clear guidance and take a pragmatic approach.

Peter K.

I had the help of d&t accountants to assist with business planning as well as the securing of finance.

Throughout the process Helen went above and beyond to assist me.

Even when one lender chose to impose obstacles, Helen was resourceful and had her eye on the bigger picture.

The results were impressive and I achieved my end goal.

Very happy to give a ✨✨✨✨✨ rating and would recommend d and t.

Andrew J.

My account handler Tom excellent giving great support. The registered office experience worked well. Sometimes lines of communication and who to speak was a little blurred. Their relationship with the franchisor was "interesting"... The work done preparing business plans wasn't great in that it did not translate into a workable plan from day 1 of trading!
It seemed more about securing finance!

David G.

I had been with D&T for over 10 years, good service and communication. The 2 years prior to terminating with them the service was awful. No reply to emails or returning my calls for weeks. I can only imagine they had been taken over or under new management which would explain the rapidly declining service and rising prices. I'd advise to read recent reviews and not reviews from a few years ago to gain a glimpse at the service, or lack of, that you would be getting.