The Fuel Effect Ltd - Tunbridge Wells

Manish P.

Peter from the fuel effect installed our ASHP in 2019. It been working fine until one morning on the 10th March 2023 at about 3am my wife woke me up saying there water leaking in the loft.

I rushing into the loft and quickly realised that was was a massive Leake form the water tank which was installed with the ashp. It was leaking boiling hot water into my loft, I quickly grabbed a plastic storage container and used it to catch some of the boiler water. It left like a steam room in my lift. I turned off the mains water in my kitchen and that stopped the water.

I contacted Peter at the fuel effect explaining the dangerous situation with their installation and he got an engineer there the next day. The engineer who came over quickly realised the tank wasn't installed correctly and the presure release value should have a copper pip connected to it going into a tundish and then connected to the overflow pipe.

He correct the issue and apologies for that fact this should have never happend.

At the time Richard said they would pay for the repairs to my bedroom ceiling and my corridor ceiling as both had damp stains and started to crack.

A few weeks past and the ashp was working correctly, I got a decorator in to quite the ceiling repairs and I emailed Peter and Craig the quote.

A few months later I eventually got confirmation from Peter that they would pay for the costs.

It has now been 1 year 9months later and I still haven't had the payment to repair my ceilings. I was waiting for this payment so I can proceed with the works with the decorator.

I have called the office number and also emailed Peter and Craig multiple times since they agreed to pay for the works and no one has responded to my emails.

I would not recommend this company to anyone anymore. They incorrectly installed my new water tank with the ashp and this could have been very dangerous as the water was over 90C as stated on the Presure release values specs.

I have now reported this company to the MCS and I'm waiting for their response. I have given them plenty of time to pay for the damages caused, but they just don't care.

Jon S.

The Fuel Effect maintain our ASHP system annually. This year the service was carried out by Jack, and I was very happy with the standard of his work and the way in which he communicated what he'd carried out and additional tasks we might consider in the future to maintain our system in peak working order.

jemma S.

Had a heat pump installed late last year and have had a very toasty winter so far. Installation was carried out by friendly engineers who were happy to answer questions and advise.

Tony L.

The Fuel Effect (TFE) installed our air source heat pump and mechanical heat recovery systems in 2017. They have worked reliably since then. Each year, TFE come and service everything. This year, Jack arrived and did the job for the first time. He was on time, friendly, knowledgeable, and quickly worked out what was what. I am very happy to give him 5 stars.

Elizabeth G.

Jack changed a faulty expansion vessel and combination valve for us last week. I have absolutely no hesitation in recommending him. He was on time, very polite and competently carried out the work.

Matthew R.

We received a service today from the fuel effect on our Panasonic Air source heat pump. Jack arrived on time, explained the process and had the service completed quickly and thoroughly. This was particularly welcome as it is VERY cold today!

copier K.

Great service from people that understand their market that they serve. Peter and Team really know their stuff! Our story in a nutshell, we have built a new house and everyone promises a service to you, most of the people over promise what they can actually do, leaving you to pick up the pieces. After our builders contracting a local Kent company to install our heat pump, you quickly find out what is actually involved, although the plumbers who shall not be named sold/ installed the heat pump and have run the pipework, they did not know how to connect the Daikin monobloc electrically wise (no it's not just an electrician you need). Fast forward 6 months of making phone calls to various companies ranging from other air source suppliers, through to air-conditioning installers, no-one could help us, as they either did not know or didn't want to help as they had not sold it to us, we luckily crossed paths with The Fuel Effect, now within 3 days from first contact, our Daikin heat pump is now wired and starting to warm our house up 🙂 Peter, Pierre and Jack turned up to site and in the blink of an eye have done what many people have failed to do, we cannot thank you enough! We just wish we had found you from the start. If I can give you a personal reference, google Copier King and make contact.

Carlotta S.

Jack arrived on time to service our system. Very good service. He was very polite, competent and I would recommend him and the company anytime.