TruBuild Group Ltd - Peterborough

Stephen G.

I do not normally write customer reviews but I feel that I have a sense of duty to summarise the positive experiences I had with TruBuild following the house repairs recently undertaken between October 2024 - January 2025.

From a professional / building work view point:
a) they looked after my interest (and that is massively important if the customer is clueless when it comes to building repairs); b) the quality, attention to detail & commitment to a high standard of excellence was clearly reflected in their work - the end product looked good; and c) they were dependent - commenced work promptly & turned up when they said they would turn up.

From a customer service / communicative perspective:
a) the staff (from office workers who I spoke to regularly, to the foot soldiers who physically did the building work (David & the lot) - Excellent. They were professional with a good work ethic, friendly, courteous & I know this is a cliche - but they went that extra mile - addressing the customer unspoken wants & making me feel that my house repairs were the most important thing in their life; b) they were passionate about their work, honest, transparent and trustworthy; and c) acted as a good 'buffer' between the customer and the insurance company.

OVERALL: YOU MADE A BIG DIFFERENCE TO SOMEONE THAT WILL BE REMEMBERED FOR A VERY VERY LONG TIME. GREAT WORK, GREAT SERVICE, HAPPY & SATISFIED CUSTOMER . THANK YOU.

Graham D.

We were very pleased with the work undertaken by Trubuild at our property. Michael and Christoph who carried out the repair and redecorating work were friendly, helpful and very thorough throughout the two weeks that they were here. They worked really hard and took great care to make sure that we were happy with all of the work that they had done. They also made sure that everything was thoroughly cleaned up once the work was completed.
Laura, who was our point of contact at Trubuild, was very helpful, making the process of getting the repairs set up nice and straightforward for us.

Sarah L.

A huge thank you to Lewis (Contracts Manager) for his excellent planning and coordination, and to Nick for carrying out the work to such a high standard! From start to finish, the process was seamless—Lewis ensured everything was well-organised and communicated clearly, while Nick’s expertise and attention to detail were outstanding. We couldn’t be more pleased. Highly recommend their services—professional, reliable, and top-quality work!

Jake F.

We have been working with TruBuild for several months now and cannot fault their professionalism. They have been a pleasure to work with, Laura and Louis have been super helpful throughout. I look forward to continuing to work together and would recommend them to anyone.

L W.

Trubuild were allocated to us by our insurance company for restoration works after a water leak. From the first contact to the last day of works, they have exhibited a highly professional manner, keeping us informed of the steps and processes. Additionally, the quality of the workmanship that their craftsmen provide is of the highest standard. We had replacement ceiling, ,re plastering/skimming and redecoration in several rooms. All areas have been finished to an exceptionally high standard; each and every person was polite, personable and very pleasant to have in my home. So thank you to Trubuild.

David G.

Review of TruBuild

I recently had the pleasure of working with TruBuild, and I can confidently say that my experience was fantastic from start to finish. Their client care truly stands out; every member of the team was super professional and provided accurate advice throughout the entire process.

One of the highlights was the quality of the tradesmen they employed. Each specialist in building, plumbing, and electrical work demonstrated exceptional skill and expertise, ensuring that every aspect of the project was handled with precision and care. Additionally, the company's strong associations with suppliers guarantee that only top-quality materials and appliances were used, which made a significant difference in the final result.

Safety and security were also top priorities during the construction phase. I felt reassured knowing that all work was undertaken with the utmost diligence, and the level of aftercare provided solidified my trust in their services.

Overall, I highly recommend TruBuild. Their professionalism, dedication to quality, and commitment to client satisfaction make them a top choice in the industry. I will certainly be using this company again for any future projects!

A special thanks to Louis and Jude who were fantastic and caring throughout. In every detail!!!

Zoe W.

Great experience with this company! Laura has been brilliant keeping me up to date with the process of the work that is being carried out on the property. She was kind enough to send me photos throughout the process. Work was carried out quickly and to a great standard.

Robert H.

After quite a lengthy ordeal with our insurance company following the floods in our area, Trubuild were allocated as our repair contractors and finally we saw light at the end of the tunnel! Shane came out to us and ran us through the process and quickly got to work organising a schedule for us. He kept us informed of the progress throughout. Everyone we spoke to on the phone quickly resolved queries (we had alot) and the tradesmen that carried out our work were polite, hardworking and respectful. The workmanship we witnessed was second to none!
Thank you Shane and all at Trubuild!