Upper Management Realty - New Orleans, Louisiana

Spencer Dalrymple

Dean and Gary are excellent maintenance technicians, and have been able to fix my issues quickly, usually same day if I submit the request early. They are very helpful at explaining what the issue is, and have excellent communication for when they will be arriving or need to follow up on the issue. They are fast at troubleshooting problems and getting them fixed. Overall, I've only had good experiences with them.

Laura Welch

Working with Mel and Olivia at Upperline was a wonderful experience! We were able to get our dream home with some unusual circumstances. They were patient with our many questions and lightened the process with well timed humor. Totally recommend!

Kaleigh Ricks

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My experience with Upper Management was nothing short of disappointing. I first can’t understand the pricing of these spaces, but it’s insane. Advertised as a 2 bedroom apartment, with one closet, and is $1,360.00 monthly. Ceilings are 12ft high, but I have to pay an extra $100 to have someone help me change my air vent filter?

When I moved in, I was informed that a team had been in cleaning all morning. I found a dead roach in the kitchen cabinets and black mold in our fridge. The microwave did not work. Our front door would not close completely. Our back door’s lock was so bad, they had to put a board in front of the door for extra protection. All of the windows (save the small window in the bathroom) were nailed shut, which to me seems like a fire hazard. The vinyl on the drawers in the bathroom was peeling. The blinds were disgusting. The bathroom tub faucet had a leak. I put in a work order with about 12 things listed. For the black mold, they recommended products I could purchase to clean it myself, even though they apparently had a team in cleaning. For the door, they recommended weather strips that again, I had to purchase (after fighting with them enough about it, they bought it, but made me install it). The vinyl on the drawers was never repaired. I went 1/4 of my lease with no working microwave because the owner of the house wouldn’t approve a replacement. Virtually zero cabinet or counter space in the kitchen, all my food that didn’t go in the fridge had to go in boxes on the floor. Blinds were never cleaned. They attempted to fix the leak in the tub, but gave up after the first try. This affected my water bill every month. The air conditioning doesn’t work too well, as the house is old and poorly insulated, so this GREATLY affected my power bill, making that $250-$300 per month.

Only about a month of living there, we had an inspection done on our apartment. We hadn’t yet moved in all of our furniture, as we moved 2 hrs away from where we were prior. We didn’t have but one closet to store 2 people’s worth of clothes in. We’re working people who aren’t normally home but to eat, shower, and sleep. We took off work so they could complete their untimely inspection and we got a violation! How is that fair? The window in the living room leaked really bad. So much so that there is immense water damage around the window (one can only imagine the mold under that wall). Any time it would rain, I’d get rained on IN MY LIVING ROOM. I had to have maintenance come on 3 separate occasions to fix this leak. All they did was caulk over it. Who knows how many ways water is STILL getting in.

About a week before the end of our lease, management started having people come view our home while we were still living in it. When we viewed the apartment, it was empty, and frankly very dirty. We were assured the walls would be cleaned and painted as they were covered in dirt and crayon. I assumed we’d be shown the same courtesy, but no. I had people walking through my home at 6:15pm. I had been at work all day, and instead of being able to come home and shower and eat dinner, I had to prepare my home for random strangers to walk through it, even though my rent was paid in full, and on time. When I moved out, I bought a lot of my own cleaning supplies and had a team of my own come in and deep clean for 8+ hours. Their disposition claimed I’d left my apartment “very dirty,” and charged me for paint touch ups, which I assumed was done regardless, so I’m not sure why I’m charged for that. When we called for an explanation, Tracy fought for the disposition as though we were trying to argue over HER money. She claims that her big age trumps my father’s 51 years of life on earth, and thus makes her wiser in the ways of apartment renting, as she’s been doing it all her life. I find it unfortunate for someone so advanced to be still working and renting, but everyone is entitled to flex what they wish.

Torie Newberry

It was an emergency. I was able to connect with Tracy on the phone and Richard came out quickly to resolve the issue. So grateful!

Char Hannon

Mr Dean came and saved the day when we had some breaker box issues! He was the best, explained everything to me and was awesome!

Wendell Knight

Dependable, talented , professional, resourceful. They are a team of great craftsmen. We are very satisfied with our project.

Scott Mysogland

Moved into a property end of August with Upper Management sight unseen. Not only am I satisfied with the house, but Upper Management has gone above & beyond to solve any issues.

Lane Voiron

I had a fantastic experience with Lindsey Hebert during my move-out process at Upper LLC. Lindsey was an excellent communicator, always available to answer any questions and clear up any concerns. Her helpful and understanding nature made what could have been a stressful time, much smoother and more manageable. Thanks Lindsey!