Visionary Homes - Pleasant Grove, Utah

Coco Zuniga

I recently worked on a deal with Jason Bodine. He was awesome to work with and always answered the many questions my client and I had. As an agent, I'm always grateful to work along side an agent that communicates well and helps the client reach their goal of home ownership. Visionary built a beautiful home. My clients are very happy to start this new chapter in their lives!

Weston Poulson

We just built in the Carson Ridge community and I’m pretty un-impressed overall, wouldn’t recommend this builder to any friends or family. I know the people who have moved in here so far have had similar experiences as we have. Coming from a construction background I think we caught a lot more wrong with these homes than a lot of home buyers would. The subs they hire have almost no accountability, feels like nobody cares for the quality of the job but just getting the job “done”. A few examples are in my living room I have 3 windows, the entire wall is framed out of plum, causing all the window jams to be crooked. The pony wall in my house next to the stairs was framed crooked and instead of taking it out and building it right they just added Sheetrock and a ton of mud to disguise it. Walking on our carpets with muddy boots, not putting cloths over the carpet while painting caused the carpets to be stained and crusty. I had to push for weeks for them to replace them before they finally agreed. If there’s one way I’d explain how this builder operates it’s to get by with cove ups. They cover up anything they can instead of doing it right. The most frustrating part is getting them to fix things that were wrong even before our closing date. We’ve been closed for 1 month and of the list of 30 things we have to do, maybe 2-3 have been done. I’m to the point where I’m trying to just ask for the supplies and to do it myself. Extremely frustrating working with this builder. It’s worth the extra money to go custom or at least with a higher end builder. If you do build with them I’d go to the home frequently and check on the work and hold them accountable because the supers won’t.

McKayla Plummer

The more I reflect on our experiences with visionary homes the more impressed I am. We have been in our home almost 2 years now and each time I look at other builders I am grateful for our house. Overall there will always be things that come up with a new build but the quality of our house keeps us enjoying it daily! Super grateful visionary doesn’t build houses that feel like they are on top of each other and we actually got a decent sized yard with our house. We worked with Jason on this house and he was always willing to help answer questions and help as problems arose. We’d also love to mention that we considered moving to Logan recently and worked with Dustin and he was just as professional to work with! I highly recommend if you’re on the fence!

Aubrey Johnson

I am not even building a house with this builder, but have been helping a close family member throughout the process and I have to say: AVOID. DO NOT USE THEM. This is the second home I have helped someone build, each with a different builder. I have been EXTREMELY unimpressed with Visionary Homes throughout the process.

Let’s start with model homes. I was able to walk through a model home with my family member and the sales agent. Just about every upgrade we liked, the response was: “We actually don’t offer that anymore, this was a Parade of Homes house.” Well okay, I could work through that. But they were some really basic upgrades I’ve seen other builders continue to offer like waterfall counter tops or ceiling beams. So first piece of advice: use a model home that actually models what you continue to build. Don’t use the best home ever, full of options you have 0 intent to offer your customers. Feels like a straight up bait and switch.

Now for the real pickle. Their design process. Absolute trash. Forget about picking out the kitchen of your dreams using Pinterest inspiration! Oh no. You don’t get to pick anything. You have to pick from THEIR pre-decided packages. So let’s say you like one combo of counter and cabinet they offer. That now determines the carpet color, tiles in your bathroom and just about everything design wise in the majority of your home. But it gets worse. My family member selects a cabinet/drawer knob/pull, and the design lady shows us the lighting package paired with that. So not only do you get 0 choice of how the design goes, but even your cabinet knobs determine every light in your house. Then many upgrades in design, like higher cabinets or built in stove top are only available in their top tier design packages. Absolutely ridiculous.

One thing my family member wanted was vinyl flooring throughout the main floor bedrooms. He was told this was available when he initially was looking at building with them. Now that money has been paid, guess what is suddenly not an available option! Shocker, the flooring he was promised he could have throughout the main floor bedrooms. ? Absolute bait and switch and terrible customer service. Either give what you promised because obviously your sales agents and design team aren’t the same page or own up to your mistakes. Stop blaming it on “new streamlined processes”.

Then you move onto housing upgrades. Other builders ask where you want dimmer lights, or where to add night lights. Forget that here, this is all in packages too! Want an extra outlet on your back porch? Well guess what that only comes in the “entertainment package” where you also have to pay for/include a hot tub hookup!

Additionally, they don’t show you the total of your home build until the very end of your design appointment. Other builders show this pricing throughout, making it so easy to make decisions about design or upgrades.

Another annoyance, my family member saw a black colored house in the neighbor hood he would be building in and fell in love. Guess what color they don’t offer? The one he wanted. And what a shock, that house also was for the parade of homes! Seeing a trend?

Overall, the phrase I have heard throughout this process is “we recently streamlined our processes”. What they really mean is they made all the decisions for you, so they can make as much money as possible. The total cost of this house is the same price essentially as my other family members new build with Edge homes but they got 3x the upgrades and got to pick each detail of design.

If you really want your dream house or the change to design it, look elsewhere. You are just picking through what they designed for you. Also we were told this is a recent change. I think you need to change it back. I don’t know money people willing to drop $700k on a house they barely get any choice in. And you bet your bottom dollar I would never build a home with you or ever recommend you after seeing the process, which is typically the opposite of what you would want after someone interacting with your business!

Jordan

5 Stars for Mike and Houston with the warranty department. They are a fantastic duo! They went above and beyond making multiple trips to resolve our issues. They even noticed and took it upon themselves to fix additional problems. Weve had some challenges with Visionary, but Mike and Houston saved the day and made things right. They are stand up guys and a pleasure to work with!

Ryan Bennett

I would not suggest visionary to even my worst enemy.
Building a home was our dream. When we finally had the opportunity to build in Tooele, we ultimately selected visionary because of the “upgrades” that were part of their included package. The worst mistake we made was choosing visionary. The whole process was a nightmare, I will spare the details of the building process because it was during the supply shortages and being a plumber, I know how it goes. The end result was a subpar home with stained carpets (the carpet went in before cabinets, countertops, tile, and hardwood), cabinets that were not what we selected and paid extra for, paint colors and trims that were not what we selected and paid extra for, the list goes on…
Their superintendent was absolutely clueless and myself and my wife had to walk him through the plans to prove what we selected vs. what was actually installed. He tried explaining things to us without actually knowing what he was talking about (I am a plumber and he tried to tell me that my expansion tank was a “hot water circulator”). The only reason we closed on the house was because we were basically held hostage by our contract requirements due to the house taking so long to build.
Fast forward a year, and we have flooring missing, trim pieces missing, cracks in our walls, we don’t even have a range hood installed, and miscellaneous items that we could never get fixed. Balusters on the railings are coming loose, the railings don’t even match, I could go on and on. We had an actual hole in our roof that took almost 6 months to fix because of their incompetence.

In summary, if you want to build a home, please stay as far away from Visionary Homes as possible! Your pocket book and your sanity will thank you!

Daria Pajak

Decided to put the review here as well because Mike from the warranty department has done an exceptional work and went an extra mile to help me out

Russ Jones

Mike and Houston on the warranty team for Visionary were fantastic. Checked out the issues that we had and solved the problems. Mike noticed a couple other issues while in the house and resolved them as well. An additional bonus beyond the good service received is they are good guys.