Wardian London - London

XINYU Y.

Helping a friend who was traveling abroad with the move - out process at Wardian Apartment was an eye - opening experience, and not in a good way. After hiring cleaners to spruce up the place and sorting out all the logistics with movers, we took a brief rest in the lobby out of sheer exhaustion. That’s when reception manager Albena, who’d been lurking around, pounced. Her condescending “This is a luxury apartment. No sleeping here. Go home if you want to sleep!” was delivered with a sneer, despite knowing we were completing the move - out that day.

Her constant eye - rolling and dismissive tone were textbook examples of discrimination. My friend was left visibly shaken, a testament to the impact of her aggressive behavior. And let’s not forget the Royal Mail fiasco—she blocked the courier from picking up a pre - arranged parcel and was incredibly rude when we inquired. Her “I’m the manager, complain all you want” attitude really sealed the deal on her lack of professionalism.

In a true luxury establishment, staff understand that service, respect, and discretion are the hallmarks of exclusivity. They know that word - of - mouth is everything, and one negative interaction can drive away potential high - paying tenants. Here at Wardian, it seems the management is more interested in maintaining a toxic status quo than in upholding the standards that justify the “luxury” label. After all, why fix what’s broken when you can just offer a half - hearted apology and let the problem fester? Prospective renters, you might want to think twice—because paying a premium for this kind of “service” is truly a waste of your hard - earned money.

Noah C.

Last year, I had the pleasure of visiting your property to give a rejuvenating IV Vitamin C therapy treatment, and I was truly impressed by the comfortable setting with its plush seating and serene ambience, as well as the stunning view.

YU L.

The property management at Wardian displays concerning discriminatory practices and lacks consistency. Staff appear to enforce rules arbitrarily, with policies seemingly changing without proper notification or documentation. There's a troubling pattern of unequal treatment of residents, with different standards being applied to different individuals. Whilst the building's facilities are modern, the administrative experience falls well below expectations for a premium development. The discriminatory practices and inconsistent rule enforcement make the high service charges particularly difficult to justify. Potential buyers should thoroughly investigate these serious management issues before considering a purchase.

Mark D.

Superb apartments and infrastructure. Quality living and good local services.

Gwen D.

Absolutely horrendous fraudulent company I couldn’t complete due to them overpricing their property by 70k so they kept my 100k please be very careful when purchasing a property from them.

Ben

Wardian's exterior impresses, but interior disappoints. Lobby internet unreliable. Communal area air conditioning and plumbing fail frequently, with slow repairs. All services, even basic printing, incur extra fees. Concierge service is subpar.

Misd R.

For the past 4 years a family member has been abused by Ballymore/ecoworld. After keeping his 50,000 deposit then agreeing to put the deposit against another property. Nothing has come to fruition. Foxtons who also kept his 5,000 reservation fee for a property ballymore/ecoworld kept is outrageous. Foxtons, who sold the property on behalf of ballymore/ecoworld, who are enablers Foxtons also lied stating we would get the desposit back due to being covid and the uncertainty. Foxtons recommend Forsters solicitors who also lied to us, after taking the desposit their solicitor "Layton" went AWAL and moved back to his country they didn't inform us instead he signed the contract on our behalf and didnt go over the contract.
My family member being a first time buyer you would of thought the solicitor would of had our best interest at heart.
To cut a long story short this company are crooks and foxtons and forsters are all enablers to their legal fraudulent loopholes that enable them to get away with keeping alot of peoples desposits.if you cant complete due to their properties being overpriced when surveyed your deposit should be refunded.
Due to the property being overpriced by 60,000 the mortage lenders Halifax refused to lend the money and also questioned why was the desposit paid before a mortage was accepted. After asking Ballymore to negotiate and lower the price by only £20,000 so we could complete they refused, meaning we couldn't complete and Ballymore/ecoworld kept the deposit. They now claim Eco world own 75% and the deposit didn't go to ballymore. Yet no one has ever confirmed with us if Ecoworld made the final decision by not lowering the price of their property. This is a question they are refusing to answer by not lowering the asking price of the property £499,000 for a studio flat roughly 48square feet my family lost his home and deposit. This is something that will be addressed in court.

Mark barklay who used to work for Ballymore was the person who rejected lowering the price of the property and explained the final decision was made by john Mulryan Ballymores Owners son. But said via telephone, email and text that the deposit could go towards another property. Other members of staff at ballymore also said that wouldn't be a problem and we have all evidence to prove this in court.
After almost two years of trying to negotiate either returning the deposit or putting it towards another property ballymore/eco project ignored countless emails and calls for the past four years.
Myself and my family member attended Ballymore in person in canary wharf to address the issue. When they realised who it was the receptionist they said no one was in the office, I then took it upon myself to go up to the office, as I know Ballymore are prone to tell lies and write their own reviews on trust pilot which they were investigated. As I approached the receptionist desk the receptionist continued to lie until I made it certain I wasn't leaving, she then made a phonecall and surprise two men appeared one called
Peter McCall a director at ballymore who was in the newspaper for helping a disabled family build a home. The kind helping kind man he claimed to be, was not nice to me. Immediately he told me to leave the building and get out of his office like I was a piece of dirt. He then proceeded to point his fingers in my face and shouting get out leave the building, their cleaner also shouted at me telling calling me stupid crazy and made a racist remark, this is how they treat their customers after they take your money.
I recorded all this on film, so they can not lie as they have been lying for years. I recently contacted their press office to complain of how I was treated, they denied this happened yet I sent them evidence of the altercation that I've attached to this review
Ballymore also flagged my trust pilot review.
Claiming I was lying, I sent them the evidence and they reinstalled the review

After four years of waiting for a resoinse they finally sent a letter this week saying they will not return refund.

Mark C.

We were invited to the observatory on the 53rd floor. Couldn't fault anything... Very impressed and what a view 😎