wilko - Oxford

Wilko: A Comprehensive Overview

Wilko is a well-established hardware store operating across the United Kingdom. Located at Address: Templars Square Shopping Centre 1/2 The Square OX4 3UZ, United Kingdom, the store offers a comprehensive range of products catering to both home improvement and everyday needs. Its website, wilko.com, provides a convenient platform for browsing and purchasing items online. The store prides itself on competitive pricing and a generally well-stocked inventory.

Key Features and Services

Wilko distinguishes itself through a variety of features designed to enhance the customer experience. Notably, they offer same-day delivery options for eligible orders, providing a valuable convenience for customers with busy schedules. The store is equipped with Wi-Fi, allowing patrons to stay connected while shopping. Payment options are diverse, encompassing Debit cards, NFC mobile payments, and Credit cards, ensuring flexibility for all customers. This broad acceptance of payment methods contributes to a smooth and efficient checkout process.

Product Range and Specializations

While broadly categorized as a hardware store, Wilko’s inventory extends significantly beyond traditional tools and building supplies. The store stocks a wide selection of:

• Paint and Decorating Supplies: A significant portion of their offerings is dedicated to paints, brushes, wallpaper, and other decorative items, often featuring competitive prices on staple products like 5-litre white paint.
• Household Goods: Wilko carries a substantial range of household essentials, including cleaning products, kitchenware, storage solutions, and bathroom accessories.
• DIY and Tools: Customers can find a selection of tools, gardening equipment, and DIY supplies for various projects.
• Seasonal Items: Throughout the year, Wilko offers a curated selection of seasonal products, such as Christmas decorations, garden furniture, and summer essentials.
• Party Supplies: A dedicated section houses balloons, tableware, and decorations for celebrations.

The store consistently strives to maintain a well-maintained and organized layout, facilitating easy navigation and product discovery.

Customer Feedback and Reputation

Wilko currently holds 793 reviews on Google My Business, reflecting a considerable level of customer engagement. The Average opinion: 4.2/5 suggests a generally positive customer experience. However, reviews also highlight areas for potential improvement, specifically regarding the queuing times at the tills. Some customers have noted long wait times, despite the availability of self-service options for card payments, which are acknowledged as being somewhat cumbersome. This suggests a possible need for optimization of checkout procedures to alleviate congestion and improve customer flow. The store’s commitment to competitive pricing is frequently praised, with many customers appreciating the value they receive for their purchases. The overall atmosphere is described as bright and well-stocked, contributing to a pleasant shopping environment. Furthermore, the availability of Wi-Fi is consistently appreciated by shoppers.

Location and Accessibility

The Templars Square Shopping Centre location provides convenient access for customers in the Oxford area. The store’s positioning within a shopping center offers a bustling environment and the potential for increased foot traffic. While specific parking details are not readily available, the shopping center likely provides ample parking facilities. The store’s address is Address: Templars Square Shopping Centre 1/2 The Square OX4 3UZ, United Kingdom, allowing for easy directions and navigation using online mapping services.

Contact Information

For inquiries or further information, customers can contact Wilko through their website: wilko.com. Unfortunately, a dedicated phone number is not publicly listed, suggesting a preference for online communication or store visits. The store’s social media presence also provides a channel for customer engagement and updates.

👍 Reviews of wilko

Rob D.

3/5

Like most Wilkinson stores this one is bright and well stocked and the goods are competitily priced, i thought this 5 litre white paint for just £7. The bad news is the woeful queuing for the tills, there is an option to serve yourself if you are paying by card, however this is a bit of a faff, and you feel like an unpaid staff.

Amanda L.

5/5

I received excellent customer service today. First Elizabeth kindly looked up a product on the stores stock website. She was so friendly and seemed very happy and polite. Sandra then took me to the item and gave me some advice regarding ideal products for my needs. She was also very approachable, friendly and content in her work. I will return to this store in the future I shall also recommend it to friends & family

Darrell W.

5/5

Love it been going there for years. They sell all sorts from food to garden stuff house hold stuff all cheap and affordable I love it. Got many garden stuff from there benches BBQs seeds I took to Malaysia that my misses couldn't get. Well cool place

Dessi V.

5/5

Always happy with wilko!! So reasonable price!!
I wish that there was another one in city centre. There were no smaller bins and if this could be added it will be even better.

Rachel C.

5/5

Usually the time that I go is quiet if you're picking up click and collect. Staff are friendly and sometimes there are great deals in store. If your looking for something that may have sold out at other Local wilko's try this one

Michal S.

2/5

Just went there to see if there was anything decent on sale since it went into administration, but no luck as the shelves were almost empty like for the last 2 years and there was not much on sale at all. Such a shame as it used to be a lovely place to shop.

Lorraine J.

5/5

I do like the occasional trip to wilko. They are very good at having in stock what is displayed on their website.

Not enough Staff available for checkouts which clearly frustrated waiting customers.

Always well stocked and always a good place to bargain hunt for household essentials.

S B.

3/5

This store has a great selection, everything you need plus other stuff you didn't know you needed. You can order online and collect it here too. Many people go to the pound shop near by but many products are cheaper in Wilko like cleaning wipes, hand wash and more!
Reason for 3 stars only - You have to check what you have been charged, the pricing can often be wrong (like special offer items being charged normal price) and items often have the wrong price on the shelf, sometimes there are no prices shown. The staff are hit and miss. There are some really nice ones but some are quite rude, one young guy treated me like I had the plague when he saw eczema on my arm.. They rush you at the checkout too, they start serving the next person when you are still trying to pack your stuff which makes me feel quite stressed.